AT&T Store

Great experience with kenzie & my phone upgraded
Jan 11th, 2024

Changing from Verizon to AT&T at this location has been a nightmare to say the least. In September I went in the store and moved 3 cell phones ,a watch to AT&T and added a hotspot which was supposed to be the package that would not go over. Within a couple of weeks I get a email notification the hotspot was going over and there will be additional charges. I go back to the store the lady that worked with me was not there, the other employees couldnt help me was very short that only the employee that worked with you can help. I go back when the girl that helped me was there she said ignore the emails about the overage your plan wont go over. In the meantime yes it was going over because they had me with the wrong plan. 900.00Dollars for the overage Im paying I called customer service 611 talked with them several times only the store manager can help. The store manager wouldnt return my phone calls I would go to the store and shes sitting there No customers and tells me she was just going to call me back it had been 3 days. She told me to call 611 and tell them I was canceling my service and they should help me then. Basically everyone l talked to referred me back to the store the store manager was the one that can correct this. Finally a customer service representative set a call for the store manager and myself to call , I would have to go back to the store to do this, so I called Amber the store manager she said fine she was there until 7:00 but they were short staffed, I leave work early get there around 5:30 walk in ask for Amber the guy working there said there is no amber here as if they dont have a employee there name Amber I said the manager I just talked to he said oh she left early and would not be back sorry. So after hours of talking with customer service and 3 times leaving early from work a month later and nothing so basically 280.00 phone bill is costing me 0ver 1300. And the manager there works herself to death to avoid the situation rather than to try and resolve this. Go to a different location if youre working with AT&T
Oct 30th, 2023

Very friendly staff, even when it was crowded. Great service and easy to find products
Aug 15th, 2023

I was having ongoing problems with my new phone I ordered through the Walmart app a few weeks ago and I had to come into this store 3-4 times over the course of a week. Each time the women working were so so welcoming and helpful! Even though I am a little shy they made me feel so comfortable and assured me they would do whatever it took to make sure the issue was fixed (despite the fact that it was a problem on Walmarts end, not AT&T). Genuinely some of the best customer service Ive ever received! 100/10!!!
Jul 25th, 2023

I dont often stand and observe interactions between staff and customers, but Amber was born for this! Extremely knowledgeable about plans and devices- and the patience to deal with dinosaurs like me . VERY helpful, VERY knowledgeable, VERY downright friendly and that rare someone I dont mind doing business with. Shes the reason Im now an AT&T customer- are yall seeing this AT&T ?
May 13th, 2023