Franklin, TN Bank

SmartBank has moved to 1605 Medical Center Parkway, Murfreesboro, TN 37129

Joe Brazil kills it every time I have a need from this Regions branch! Highly Recommend Mr Brazil!!!

I've always received great customer service at this location!!

I literally love coming into the bank. the bank tellers are super amazing and it is so quick for me to make my bank deposits! Not to mention it's in a convenient locatio ... more

As i walked into the bamk i was great right than and there, the staff seem to have a great atmosphere and the bank manager helped me with handling the things i needed don ... more

have been going here for 20+ years and they are very nice.

Excellent Bank

The friendly crew at the Carothers Location is simply the best! They have every professional banking idea on hand for you, to give you results for your hard earned money! ... more

Walk in and wonder if it's actually a bank since there wasn't a visible teller window. Was assisted by a greeter. Then there was no assistance. With two very simple ta ... more

I bank with PNC bank in Michigan. I was traveling through Nashville on my way to Memphis and stopped for a withdrawal. The ATMs with virtual teller were not working and t ... more

Drive thru always takes longer than they should. They are short and rude. And I have never asked one employee ( Riquia) for another employers name )that is 10 feet from ... more

Zachary called back quickly with details regarding HELOC. Emailed me a list of documents necessary. Was a good experience.

I mean it's a bank. Not much to review about a bank.

They are always nice and friendly to me! Theybsay hello to me by my first name when I walk in! I go in every Friday and I haven't had a bad experience! Love the two emplo ... more

Mary is INCREDIBLE! She was so amazing with helping me set up my account here. Highly recommend this branch and location yo everybody.

Great service

Small bank, check issued from their bank verified check and still wasted 4 hours definitely bank with a credit union instead

Super slow drive thru when I was the only person at the bank. Why does it take 20 minutes to make a deposit? Then was told the teller lost my money? Had to wait for them ... more

The worst online system for a regional bank. I've been locked out of my account more times than I can count. For weeks, I've been attempting to connect my First Horizon ... more

We've had a great experience Banking with First Citizens Bank. We've set up multiple business accounts and each time Heidi Phillips has been extremely helpful making the ... more

If you're looking for hidden fees this is your spot. Do NOT trust them to do right by you.

Great personalized service! These folks here and at other branches actually answer calls & emails promptly and can take care of many issues without transferring you mult ... more

Very quick to respond, had an overall great experience.

This branch was much friendlier than another branch that I have used.

Dont use this bank. They are all very dishonest people especially the manager who is not fit for her role. Go somewhere else. They are very rude.they dont even want to f ... more

If I could give their customer service 0 stars I would. One specific person was very hostile when receiving notice of the broken ATM. Yelling and screaming that it was no ... more

GPS sent me to wrong place

Tried to make deposit and teller was unable,(someone needs retrained) had to go to another location... No issues make deposit at another location... Or any other location ... more

If you enjoy standing in line this bank is for you seems like every time I bank here there is only one cashier on duty.

Best bank ever

This is an awesome new bank! Josh Purrington is amazing.

Cant get no help here

It was awesome meeting with you today! Thank you from the Do it yourself dumpsters team!

I didn't get a chance to experience. However, I will post my experience as soon as I have and update the stars and comments accordingly.

A lot of great things to say about my experience at this new 5/3 bank location! This is a must visit location....Totally new design and awesome concept. Coffee & purified ... more

My daughter's bank account was comprised and was not successful with any help

Superb communication, timely, professional and helpful. Highly recommend!

Such a great experience. The communication and friendliness were top notch!

Just started charging a monthly service fee on my savings account. Been going down hill over the past year or so. Closing my account and moving to another bank.

This location is now close

Working with F&M has been great! Their employees are easy to get in touch with and they are always willing to go over the top to make sure your banking needs are met! I w ... more

If you need 3,500 they tell you that they can't give it to you but only 2,500

I live in Jasper but I am currently visiting Shelbyville. Needed to make an emergency deposit and found this location to be closest to me. Guys in front office were aweso ... more

I was very well cared for by Claudia, who treated me kindly.

They are most helpful with getting your financial needs taken care of with professional friendly service. Drake and Carl manage a great team of bankers!

They have a friendly tellers. The building is less than a year old. And my banking experience was wonderful.

Insanely rude, 0/10 for customer service. Maybe think twice before being so judgmental Carolina.

Absolutely best bank I have ever dealt with. Over and beyond customer care.