Liberty Federal Credit Union | Branch Creek

Janet, Elijah, and Delaney have my business for life. If you want to bank somewhere that you can guarantee you are taken care of- look no further. This team is made up of champions who know what customer service looks like! Could not rave enough!
Sep 3rd, 2021

I would avoid Liberty Financial. We refinanced our house with them but instead of making mortgage payments from our bank, we were forced to open a checking out with their bank, so we had to schedule withdrawals from our bank to transfer to theirs. At first it was no problem, but when our payment changed slightly due to an escrow adjustment, our bank started making double withdrawals. It took us forever to figure out how this was happening and it took a while to get to talk to the right person so we could stop the madness. To top it off, Liberty has a limit on how much money you can transfer, so I had to do it in small amounts at a time to put the money back into our checking account. To be fair, the lady on the phone who finally helped me with our problem was very nice and helpful.
Apr 15th, 2022

Where else can you get 3.3% on your checking balance? Nowhere! AND NO FEES!
May 29th, 2021

Horrific customer service and unexplained fees. Steer clear at all costs! Just another company trying to move to the area and capitalize on our growth.
Jan 30th, 2021

Tyler Coffman has been amazing , he is always sweet and so sincere and made me opening up my checking out so simplified along with my credit card . His smile is so welcoming. I moved here from Lexington, Ky and wanted to bank with a small credit union. Paige Ruiz is so sweet , she is beyond welcoming with her smile ... that girl so deserves a raise. Eathen Rainey is also so welcoming and sweet. That guy works extremely hard and I applaud him for all his dedication to the credit union. All my best, Jessica Pence
Jan 28th, 2021