Chattanooga, TN Van Rental Agency

Very helpful staff and truck was ready as promised.

Penske really is the best even when they are short on trucks. They still get it done

If I could leave ZERO stars I would. I moved out of my unit back in August, Submitted all of the required documentation on line to close out my unit and I was billed in S ... more

Smooth process from start to finish!!!

I've rented from penske several times. But after my last rental on 02-03-2024 I will never use penske again. The truck was not cleaned at all! The gentleman marked the tr ... more

This is the BEST U-Haul location simply due to Shell and Nicky! Their customer service is off the charts. I've never met such helpful, wonderful, badass women. They went ... more

I booked a 12 ft truck for a one way carrying all my belongings from Tennessee to Texas. The day before I travel back to Tennessee to get the truck, they gave my rental t ... more

CRACK DRUG PIPE AND LIGHTER FOUND in the center upper area of van. U-Haul employees REFUSE to refund us or admit to not having cleaned well enough to have found it first. ... more

It's got everything I needed.

We were towing a 5 x 8 trailer with my Hyundai SUV headed to NYC from Houston and had an issue with the hitch chains. We stayed the previous night in Chattanooga and this ... more

Desk help not very friendly. Somewhat condescending.

The service was fast and friendly.

I would recommend this location to everyone. Kaitlyn is an Awesome person very professional and always try to put your needs as priority, quick to respond even when shes ... more

Josh drove us around all day in a 15 passenger while we toured the citys breweries. Josh was friendly and accommodating. Great service and wed definitely be back.

My experience was way above my expectations. Customer service was great.

The best in customer service. Always great service.

The drive is hard to see and access, and it is a hard turn to make, but not impossible. Service was fast and friendly. The site layout is odd, and I don't know if I'd wan ... more

Their vans are very clean and the service is phenomenal!

It is recommended, the attention and punctuality of the service is very good. The car is New and clean.

Good customer service

They are very nice people. I had an issue with my things and they were on it willing to help. The guy that runs the office is really nice. He fully explained everything t ... more

Nice and friendly. Quick in and out but he charged the car I reserved with ahead of time even though the website promised that would not happen. My husband was renting t ... more

No help at all, wouldnt stop for 5 seconds to assist us.

Miranda was terrific. She made sure i knew how to access the hitch behind the removable cover that conceals the hitch when it is not needed. The installation was quick a ... more

Rented a truck over the weekend to move my trailer. Everyone was friendly and service was quick and easy.

This is no longer Budget... it is Monteaagle Wrecker.

Hit or miss on customer service. Depends on who's working. Once had them help me out with a hitch problem no charge. Another time wouldn't fill my propane tank 20 minutes ... more

To the customers! Make sure to let these places know exactly what you want in person so THEY WILL NOT charge for something you DIDN'T ask for. Currently in a dispute.

Wrong address, terrible staff, horrific wait times, and dirty all over. Go somewhere else.

Sucks

Just bad

The trailer was fine. The customer service was awful. Couldn't understand a word the guy at the register said. Then when dropping off the trailer, they insisted on me b ... more

The gentleman that assisted us was perfectly delightful. He was knowledgeable and kind. I would recommend his services.