Subaru Service

We leased and Impreza from Vic Bailey. My wife scheduled her oil change with the service department and dropped her car off. A few hours later they called to discuss the recommended tire rotation and alignment check. She okayed that. We picked the car up at the end of the day and everything was taken care of. There was one charge on the bill that was not quoted to us. I called for clarification and to request a refund. The charge turned out to be legitimate, but because they did not include it in their quote they graciously refunded the charge amount. All in all, very professional for our circumstances with reasonable pricing. And to top it off, they have a great attitude in dealing with the customer.
Feb 6th, 2024

Brought my car in for standard service on 1/5 and had a leak in tire. Asked to get tire fixed they stated it was not able to be fixed. Took car home and leak got worse. Took car back in on the 1/12 and they found the nail and had to replace the tire. Glad I had the warranty but they ended up putting the wrong size tire on my car causing my car to have to be towed on Saturday night to a different Subaru dealer. Then I was told it was my responsibility to Lyft to get my car from their service manager. I have given them three weeks to make it right and have not heard anything. I get we can make mistakes but lets make it right.
Jan 19th, 2024

Drove 30+ minutes one-way for an 11am oil change appointment. I was told there was a 2.5-hour minimum delay on oil change appts. The squat cocky service advisor acted as if it was no big deal. I asked if I could run some errands and hold my place in the queue. NO! He said I had to go to the end of the line. His excuse was that some people who came early in the morning decided to have additional work done. In other words, unlike most dealerships, this one pays the same mechanics to do serious vehicle work to also do oil changes. Appointments, my time, round trip travel, and gas are meaningless. He simply offered to make another appointment with no guarantee the same thing wouldn't happen again, no offer of discount, just a cocky attitude with a smirk. I'm quite sure before i left home 30 minutes earlier he knew about the delay. He or a colleague could have called me. I've gone to this location for seven years with great satisfaction. Never again after this "service" experience.
Dec 10th, 2023

Ive always had good things to say about the service department until now. Made appointment for 8, got there at 7:45 and they took my car right in, oil change, tire rotation, alignment and fuel system service. 2 1/2 hours later they are done. I was tired of waiting and didnt realize they charged for oil change ( I should have noticed) which Im supposed to get 15 free, this being the first one. The next day I kept smelling gas fumes or something and got a horrible headache. My husband started looking around and found the empty containers used for the fuel service in floor behind drivers seat. Now my car smells like gas. Very disappointed. Services: Tires, Oil change
Oct 26th, 2023

We purchased a new vehicle a few months ago and I took it in for the 6,000 mile service after scheduling an appointment through the MySubaru app. The girl who helped me said that the service only included oil change and tire rotation which was $112-120, then indicated they would only rotate if needed. I asked for the tires to be rotated regardless and let her know I would be waiting. There were 3 waiting areas with complimentary coffee, water, and snacks that made the wait better than most places. I went to the service desk after waiting 2 hours, was told by someone else that they didn't rotate my tires intentionally, and was handed the full price invoice. The guy who helped me had no response when I let him know I explicitly requested the tires to be rotated and was confused why I should have to pay the full bill when they didn't complete the service. After some discussion, the bill was adjusted. When I asked why it took 2 hours for an oil change after making an appointment, he said that appointments don't mean anything and the service time depends on how many people are head of you. After getting home and looking closer at the invoice and inspection report, the tech added contradicting statements about the status of the tires and overfilled the tires compared to what the manual says. I'm truly disappointed and overall frustrated with my first service - I'm not sure I would trust an important/urgent service there.
Oct 16th, 2023