T-Mobile

T-Mobile does everything it can to not pay out on rebates/deals. You'll be promised a great deal and will be given a series of steps to complete that are onerous. Then they'll deny the rebate and you'll spend hours trying to claim it. The stores are relevant, like this one, because they are unable to help in these circumstances. You have to go through corporate, so why even have stores? Really predatory practices on T-Mobile rebates/offers, beware
Jan 14th, 2024

Great customer service wonderful staff
Jan 8th, 2024

Dec 23rd, 2023

The staff at the store is courteous and helpful. They got me exactly what I needed
Nov 24th, 2023

I went in to this location to upgrade my device to a new iPhone as Im part of the jump program. Ive done this same process for years and know it takes about 20 minutes. I feel like something worth mentioning is Im a previous Apple employee and do not require assistance setting up my phone which makes this process even faster. I went in to this location at 7:11 pm the door says they close at 8. The person that greets me says hello and when I inform them of my intensions they say this process could take up to 4 hours!? Literally on what planet would getting a new phone take 4 hours. He kept saying he could help me tomorrow and that he would be there all day. I got the feeling that despite there being 49 minutes left in his shift he was off the clock. He did look up my account and said that I needed to pay 95 dollars tonight to jump into another phone. My T-Mobile app said 45 dollars was all I needed to reach the halfway point. When I showed him my phone he said well I dont know we can try it. There were two other employees there as well and one of them was taking selfies with her friend and the older lady was on speaker phone talking about baby food. I love T-Mobile for their customer but tonight that was not on display. As a person that recently moved to Pittsburgh I will not be visiting this location ever again. Ill do my jump online.
Mar 8th, 2024