Verizon

On the morning of 03/29/2024. I was a Verizon Customer for 7 years. I left Verizon and went to AT&T become Im a Drone pilot and I inspect theyre towers for a living and needed uncapped WIFi that was mobile for my photo uploads. I needed a billing Statement from Verizon because I used their bill pay service and was in the middle of a 700$ dispute with a merchant. I couldnt get a copy of the bill online apparently because I was no longer a Verizon customer and had to go to a store location.. I walked into the Store and was met with a Verizon Representative who was willing to help me. They had some trouble finding my account and found it. After finding my account and pulling up a billing statement she couldnt find the bill-pay category under the bill. So I was going to try to find something in my email so I could show her what I was talking about. After searching in for email for probably about two minutes, the representative made a comment whose name I wont mention that she needed to help other people and If I couldnt find it. I needed to leave.. I was honestly shocked. I didnt really say anything to her because I was also in a hurry and just was trying to get a copy of the statement so I can get over to Chase Bank for the dispute and I was missing work to be there. I ended up reviewing the statement myself and found the charges I was looking for and showed her where they were at because shes never heard of Bill pay with Verizon.. I asked her to print off a statement and left without talking to her manager that was on duty. The reason Im leaving a negative review is because I do not believe that it is appropriate or professional to talk to someone and ask them if they could hurry up because they have other people they needed to help. I left Verizon because I needed more options. Not because I was unsatisfied with the customer service or the service I was receiving while I was a customer, but after having this experience, Ill never have Verizon again and I will never return to Verizon for service. You should never talk to customer that way and the most important time to be nice to a customer is when they departing.. Because you always remember the last experience you have had. I think a solution would be to train your employees on customer retention strategies and basic manners and maybe using a filter.
Mar 26th, 2024

Went to the store to get upgrade didn't realize they were close to closing time but store associate was very rude in letting us know, we went online to make our purchases
Mar 26th, 2024

Had to schedule an apt for a return. Seriously? Got there around 9:30 and the next available rep was at 11am. What happened to walking in, actually getting greeted, resolving an issue and leaving?
Mar 25th, 2024

Your internet is trash
Mar 17th, 2024

Absolutely unwilling to assist or even attempt to assist me. I left Verizon only due to my boyfriend offering to get me a new phone under his plan. I have tried to pay my remaining balance over the phone, they told me to go to the store. I go to the store, they told me they cant accept payments for final bills. I explained that I dont have access to the email I created with it and the address on file is no longer valid. They stood there offering no solution. Im now trying to contact a supervisor so you can take my money? This is literally the first google review I have ever left because this entire experience has been absurd. Do better.
Mar 8th, 2024