Hertz Car Rental - Erie International Airport Hle

I always believe on giving a chance regardless of other peoples reviews; BIG MISTAKE! They open at 12pm got there at 12:10 to finding no one at the counter after 12 minutes I asked the car rental counter next to it if they knew someone was even at the Hertz; a nice guy said yes, I will massege him, 15 minutes later he comes to the desk and tells me he has no vehicles until 3pm, didnt even cared I had a to be at a wedding. Lied in my face, said he try calling me and said my voicemail was full and couldnt leave a voice massage, which was not and to prove it I called my phone and sure enough he lied to me. Told me that if I wanted I could walk outside the airport to the main road and to the Budget car rental about half a mile down the road, I thought to myself; Are you kidding me? Straight didnt care , I got 2 autistic kids , no sympathy no nothing.
Jun 24th, 2023

I rented a car through Expedia to be picked up at the Hertz in the Erie Airport. Their website says they open at noon and my reservation was for 12:30pm. By 1:30pm no one had showed up. All other car rental desks were open and assisting incoming flight passengers. Hertz just never showed up, leaving us stranded. No staff and no communication. Won't use the company again.
May 27th, 2023

Ive been a Hertz gold member, and get rentals every week for work. This has been the WORST experience Ive ever had with a hertz. Supposed to get a Full size (five star) car. They gave me an extremely small compact car and said well thats all we have. Dont rent here, they make hertz look like a joke.
May 16th, 2023

Waited for 2 hours after I had made a reservation for a vehicle. Noone was at the office. Appointed pickup time was for 430 pm. Definitely not a place I will rent a vehicle from in the future.
May 1st, 2023

Employee told me they dont have car for even though I have reservations with them they force me to spend more money because I have to rent from another company at Erie airport.
Apr 29th, 2023