Audi Erie

My Audi, RS 7 broke down in Jamestown New York, because of the faulty alternator installed in them. So I had to have it towed to the nearest Audi dealership, which was Audi Erie. I just wanted to let you know that the service that I received at this dealership was amazing. My service was person was Kayla. She did everything in her power to get my car back on the road again. I would personally recommend this dealership and the service department.
Apr 3rd, 2024

I cannot say enough wonderful things about my new vehicle purchase experience at Audi Erie. Jim, Steve and Alex made it so easy! The entire transaction was fair and honest and they did not waste my time with any games. It was by far the best experience I have ever had at a dealership. Thank you!
Mar 18th, 2024

Brought a brand new 2023 S3 in for warranty work and left with a bill. Horrible experience. Service department told me it was my fault for my exhaust rattling and I would have to pay out of pocket because no physical parts were replaced. I was first told something hit my exhaust to cause the rattling. Upon asking for verification (a picture) they told me nothing hit it. It just popped out of a hanger. Dealership is small and dirty. Upon arriving you have to walk around the dark rooms to find someone to help you. Very uninviting and the service department has pushed another customer away. Word of advice - AVOID THIS DEALERSHIP! Upon reading other reviews of 1 star, they are all correct. They will find anything to charge you for.
Dec 24th, 2023

Cannot rave about this dealership any more... I worked with Jim Paulson for months during the COVID shortage and his patience never wore down with me. Despite there being a huge car/chip shortage, the staff here worked with me on the car price. I drove from Michigan to come here because of the professionalism I experienced over the phone. I have recommended this dealership to so many people even before I signed documents. Even the financing guy, David Bennett, made it feel like a smooth and easy transaction!
Nov 21st, 2023

I had a PPI done on an R8 a few months ago at Audi Erie and my experience was quite poor. First, the appointment that was supposed to be completed first thing in the AM was "forgotten" and ended up being completed near closing hours so I had to wait around the entire day to get the PPI done. Second, the PPI was incredibly quick indicating to me that they did not perform the proper amount of checks that should be done on a performance car. Lastly, the receipt had no PPI workup checklist and no comments about the health of the car. I'm only now writing a review because I found that the mag ride suspension is leaking which I am highly confident would have been found if the PPI was done correctly. In hindsight, I shouldn't have paid for this service and I hope anyone looking to get their car inspected here, look elsewhere instead
Jan 11th, 2024