U.S. Bank Branch

It was a convenient stop on my way to Dundee.
Jan 14th, 2024

Always excellent customer service!
Dec 6th, 2023

Customer service at the Tualatin, Oregon branch is nonexistent for some. I walk into that branch and Im treated very well. My mom, however, gets treated as though she is something to be scraped off the bottom of ones shoe. Ive witnessed it firsthand, Ive taken videos of the disrespect these same employees show my mom for no reason whatsoever that was absent when they dealt with me. This is exclusive, a feature even, of the Tualatin branch of US Bank.I take my mom to other US Bank locations and have none of these problems. It seems the branch here in Tualatin stands apart. Im sure my review will not be read, however, it doesnt alter the fact that no one needs take my word for it. I dont have to prove a single thing because I have a great many examples of the behavior to which I refer. At this point, Im telling you, Im going to give it this weekend and if I dont get a satisfactory response, Ill just upload everything I recorded to every social media platform Im part of. Itll be very interesting to see how people react to a 75 year-old woman being openly ridiculed, disrespected, and the obvious target of age related discrimination. I mean, how do people like these even operate in this world, where everything they do will likely be caught on camera, video/audio, who knows? These people truly dont care because they figure if they get fired, well then, they can walk across the street and get a job at any of the 50 Starbucks in a single blocks radius, for $15/hr with a $5k sign on bonus. Tell me, whats the incentive to become a productive member of society, a respectful and helpful member of society, when there are myriad reasons to act however you want? How does that translate to being good, respectful, helpful individuals in the workplace? Ill tell you. It does not. Again, Ill give it the weekend and if Ive not heard anything from this, Im just going to post every occasion where your employees went out of their way to be disrespectful, dismissive, and even cruel. Yeah, lets see how that plays.
Feb 21st, 2023

If you enjoy hearing 'sorry for the wait' after being in line for 20+ minutes behind one person, this is the bank for you. I try to go not more than once a week and have a packed lunch or other work saved up that I know I can do for 20-30 minutes while I sit in the car. After you get up to the window its a relatively short 5-10 minutes before they deposit your one check though so that's pretty exciting. All in all, don't go unless you have 30 or so minutes to kill.
Oct 15th, 2022

I was at the atm this past Sunday April 1st to withdraw money and no cash came out the machine but still got charged for it.. had to wait 24hr to start dispute ...I got dispute and now its the 5th and no money...wow this is really ridiculous hopefully they compensate for my losses ....no leadership
Sep 28th, 2022