Umpqua Bank

michael tronolone _{on Google}

Aug 2nd, 2022

My wife and I have been with Umpqua over 10 yrs and never had any issues until I needed some papers notarized and some gold medallion stamps. Anthony Trujo the manager at the Tualatin branch gave me nothing but pushback and kept making things hard for me, and treated me as if I were trying to scam or be deceitful to the bank. He would not return my calls and when he finally e mailed me, he told me that he had to have his legal team and higher ups review my papers he even wanted to call my brokerage firm to talk to them to confirm who I was and that was on the up and up. I don't know why he was insisting on this. I took this very personally and did not understand why he was not believing me I had all my papers in order and even spoke with an attorney to make sure I was doing everything right. He still did not believe me. I talked to three other banks and presented my case to them and they were like no problem at all, come and we will take care of it. Anthony Trujo you did not treat me " your customer " with any respect and you made me feel like a criminal in MY own bank. I will not be banking with Umpqua any more.
VERY VERY VERY
DISSATISFIED AND DISAPPOINTED!!!

Dawn K. _{on Yelp}

May 15th, 2022

This branch is awesome! Brant is professional, very knowledgeable and personable! Got my line of credit taken care of so quick and effortlessly. I feel in very good hands.

Elizabeth Ribera _{on Google}

Oct 26th, 2021

I've been exclusively banking with another local credit union for the last 24 years, and recently established a new account with Umpqua. The overall experience, personable manager, convenient locations, and slick tech apps while staying true to the time-tested basics, make Umpqua appealing, and ahead of the competition.

Ligia Pop _{on Google}

Jun 7th, 2021

Used to be a great bank ..unfortunately I need to find another bank at this point. Please dont waste your time and find another bank or at least another branch!

Jaennae Kuykendall _{on Google}

Apr 16th, 2021

Don't waste your time going to this location. We are banking with Umpqua since they held our mortgage, but they've made it very difficult to do any banking with them during the pandemic. They insist that you call ahead of time and set and appointment which is inconvenient. We got a large check and wanted to deposit it ASAP and couldn't use the app so went to the closest location which was this one. They wouldn't answer the phone. You could see inside that people were there, but they didn't answer. Tried several times. Called a different location and they agreed that it was strange, so they called this location to see if they would let us in to deposit the check. They didn't answer for them either. What should have taken a few minutes on a lunch break from work became a 40 minute ordeal ending in having to drive to a different location. Get it together Umpqua.