United States Postal Service

Apr 19th, 2023

Feb 13th, 2023

The guy who help us at the counter was very nice and patient with us even though it was during the Christmas rush. Very kind and helpful plus my packages made it to where they were going without an issue.
Jan 23rd, 2023

Very disappointed with the customer service provided. I had two boxes to ship out and had QR codes for labels (everything has been paid by the receiving company). The cashier scanned one of the QR codes and said that now I need to buy tape to tape my boxes. I refused to buy one and said that I will go home, tape everything and come back. She said she already printed a label and I need to buy tape now I said Im not buying anything, then she quickly took a box out of my hands and gave me a receipt in silence. I asked if I need to go home and tape the second box and she said yes. I understand policies and procedures to a certain point paying $5 for a piece of tape is ridiculous! Something needs to be changed! Every time I go to ups, Ive never heard of such a thing.
Feb 17th, 2023

So disappointed. In June I sent a handmade birthday card to my mother in southern Oregon and it arrived late, it took 2 weeks to get there. I was disappointed, but that hadnt happened before so maybe it was a one time issue, were all human. On August 1st I sent a hand bound leather journal that I had made and then sold on Etsy to the buyer here in Portland. Several days later I realized I had not gotten notification of delivery, I checked the tracking and it hadnt left Milwaukie station so I called USPS. I did try to file a missing package claim online but that page kept freezing. After 45 minutes on hold I spoke to a very nice representative who helped me file a claim. Four days later I received notice that the package cannot be found,USP strives to deliver post in a timely and efficient manner, and the claim has been resolved. They advised me to contact the sender, if it is a vendor, for a refund. Even though I gave them all my information they dont realize I am the sender. So infuriating the attitude is- oh just get a refund, situation resolved. Did they even look for it? This does not feel like resolution to me. ALSO, on the morning of August 8, I sent a package to my sister in Southern Oregon containing 2 hand bound leather journals that I made. It was later this day that I realized that the package sent to Portland was missing. According to tracking for my sisters package, after 5 days, it has left PITTSBURGH and will be late! The lack of accountability is astonishing. I dont think it needs to be said that I will not be using USPS to send packages ever again.
Aug 18th, 2022