Jiffy Lube

Tech didn't really give a recommendation, just gave the difference between oil choices and left the decision up to me. He was still courteous, but also didn't exactly help. I got there right as they opened, and was the 3rd person there, but it kinda felt like I arrived just as they were closing and were trying to go home.
Mar 27th, 2024

These dudes clearly hate their job and it shows. Really bad customer service.
Mar 26th, 2024

My glove box is damaged after them, other j lubes are chill
Mar 21st, 2024

Brought my company truck in and got top knotch service Great place to get service
Mar 19th, 2024

Ugh! I've been going to this Jiffy Lube and several others in the area since purchasing my car two and a half years ago. Every time I bring it in for an oil change, I specify that I want the fluids topped off and the tire pressure checked, etc., all of which is included in the oil change service. I have a steering fluid leak which is generally manageable, but I try to time my oil changes with when the steering fluid can use a top off. I've brought my car to the NE Sandy location multiple times for an oil change, making it very clear that I am aware of the leak and need my steering fluid topped off. I can tell when my car needs it, because the steering wheel moans when I try to turn it. I've had the leak fixed before, but then it started up again. Anyway, it's been two or three times now that I brought my car in for an oil change at this location, and they failed to top off my steering fluid. In the past, I just let it roll off my shoulders and chalked it up to carelessness. This time, as I was pulling out of the Jiffy Lube onto the street, my wheel was already moaning, just as it had when I pulled in. I thought maybe the fluid hadn't settled yet and kept driving, but nothing improved. I only live a few blocks away, so when I got home I checked the steering fluid myself - it was completely empty, as I suspected. I called them to let them know they had failed to top it off, but the person I spoke to insisted that he personally had topped it off. I told him that he was mistaken, because I just checked it myself and the container was empty. I said I know about the leak, but the entire container does not leak within 5 minutes! It usually takes weeks or at least days before I need a refill. Anyway, I said I could come back the next day to get it topped off, but I didn't want that to count as my one courtesy top off in between oil changes, since they didn't cover that part of the service to begin with. Then he told me that they could not top me off at all until I got the steering leak fixed. Why did he pretend that he had topped it off then if he wasn't supposed to in the first place? Anyway, he blatantly contradicted himself, and in light of my previous experiences, where I dismissed the overlooked service as mere carelessness, I'm beginning to think it's deliberate. When I got home, I added a bottle of steering fluid I had, and then I drove miles away to work without any problems whatsoever. This offers further proof that nobody had topped it off when I was at Jiffy Lube. If it's not going to leak on a several mile long drive, it's certainly not going to empty out driving a few blocks away. (Plus, the wheel was still moaning when I left them, because nothing had changed.) Anyway, of course now I question whether they even changed the oil or checked the tire pressure or anything else for that matter. As other reviewers mentioned, there seems to be an awful lot of people just standing around chatting. For all I know they could have been shooting the breeze while I sat patiently inside in the waiting room. At this point it wouldn't shock me. I've had that thought before when this happened, but it seemed a little over the top. Now I'm not so sure. I had the one guy blatantly lie to me on the phone, so clearly anything goes with this team. I put in a call to the owner through a corporate customer service agent, so we'll see what happens. I certainly don't think it was fair for me to pay for an oil change without receiving all of the services promised, especially the one I specifically needed. Thank God there are other more reliable franchises in the area.
Apr 7th, 2024