Subaru of Portland Service

We brought in our 2006 subaru forester into the service department to replace a part in our car. We called in Thursday and made a appointment for Saturday. They told us that the car would be available for pick up on Monday. So we waited. We got a call monday that the service tech that was supposed to do our repair wasn't in so they couldn't do the repair and they gave us a loaner. Not even 24 hours later they called saying they don't even have the part we needed to replace and now they are asking for the loaner back. They said the part won't be in stocks until July. It's March right now. So from this experience what we've learned is that subaru service department sucks at doing their job. They don't communicate to their customers or even to their staff. They don't hold parts even though we requested it. And their Ai calling program is complete garbage. They don't do their job and is just a waste of time. We had problems with their communication before and it's happening again. Last time they almost charged us $5000 for a $180 fix because they don't communicate with anyone. I'm considering going to another shop just because my experiences here have never been good. We gave them a second and third chance and they never learned. Sorry subaru but you need to be better
Mar 20th, 2024

Feb 16th, 2024

Feb 12th, 2024

Good experience, thanks everyone and keep up the good work
Feb 2nd, 2024

Came in to get my side splash guard replaced. They ordered the wrong part two different times. Why would you not ensure that its the correct part before wasting the customers time? Do I get reimbursed for the time I took off work? Gas? Service and parts people that dont know what a splash guard is.wow last time Im coming in. Services: Air & cabin filter replacement, Wheel alignment, Brakes, Oil change
Jan 27th, 2024