T-Mobile

Great service!
Mar 31st, 2024

Feb 18th, 2024

All of the staff at this place are incredibly patient. When I was trying to set up my T-Mobile account I was running into issues and everybody in that store helped me set up my account, pick a new phone and transfer my information. Setting up my account was especially difficult, but they helped me every step of the way!
Jan 7th, 2024

My experience with t mobile is negative. Phones get stolen more often and more, if try taking phone number to another company they won't allow, yet moving number to them they do allow. They do this to run information on people. So I don't recommend companies where things go missing more often. AT&T is best.
Nov 23rd, 2023

Very odd experience at this location. Store was quiet with 2 other buyers with plenty on staff. I knew what model I wanted, so figured I would be an easy sell. When I asked basic questions over color and size, the representative assigned to me appeared frustrated and pointed at the wall. I stepped away to try and figure this out but was unable to view the phones due to this being where a customer was shopping. When I asked if she could tell me the color options again she raised her voice and rudely stated LIKE I SAID Luckily my husband found a display pic with colors on a side table, not sure why the rep did not show me this as its a super easy way to visualize what natural and what shade of blue the colors are. When it came to choosing memory size I asked another basic question and the rep was further dismissive. I explained that I only knew so much about the newest iPhone. I stepped away and asked my husband if we should go somewhere else since the rep appeared stressed for no reason and our day was quickly turning from excited to get a new phone to bummed by a very rude rep. I guess the manager could see this downward spiral and saved the day. The manager was knowledgeable, showed me which accessories I would need and took a quick look at my current phone so that a memory size could be suggested. Once this was said and done I was sent back to the original rep to pay and the price was very low. I asked if it could be explained. When the manager asked the rep to show me the breakdown on the screen the rep proceeded to huff and puff further. Once shown I could see she auto enrolled me into a payment plan. When I asked if I could pay for all up front, this is when the theatrics really began. I received another aggressive response of I WISH I WOULD HAVE KNOWN, NOW I HAVE TO DO THIS ALL OVER AGAIN. Once again I stepped back because I was made to feel like a bother. I explained I wasnt asked. Following this we had to watch her put the glass sticker protector over the screen and that was painful to watch. She was stressed, mumbling and gasping, which made me worry that something may be wrong with it. Since the rep did not offer, the manager asked before I left if I wanted help setting it up. While answering my set-up question, the original rep stood next to the manager blurting YEAH over the manger while she spoke and kept cracking her neck. The entire experience spent with this individual was draining and difficult to watch. When we left my husband commented that I was shaking. The experience ended up triggering my tremors. I am still in shock that I was treated this way when dropping $1200. When I left the 2 customers who were there before me were still there, which means what I needed was simple and did not need to be made so difficult. Really thankful for the manager who stepped in 2x to make the transaction possible. I dont think however that this rep should work in a customer service setting.
Feb 23rd, 2024