Beneficial State Bank

bill ganahl _{on Google}

Feb 2nd, 2024

The heck? Closed at noon on a Friday with a Monday holiday?

Darlene Warren _{on Google}

Sep 11th, 2023

I called to get information about past statements. I appreciate the quick response and utmost professionalism from Travious Shanklin in responding to my request.

Susan Anderson _{on Google}

Sep 10th, 2023

Travious was helpful in creating another account for our organization. Appreciate his efficiency and timely manner responding to messages.

Ziggy Stardust _{on Google}

Apr 24th, 2023

This is a couple years late, but I used to be a member at this financial institution that is until the summer of 2019, I walk in one day, waiting to start to get my credit history going , I requested a credit card application, and after filling out all the paperwork, I was denied a credit card, because of a lack of credit history..
I guess they didnt take another consideration the fact that I had well over $20,000 in their safe of my money that I know they lone out to other people and barely give me two or three dollars a month off of and they were probably making hundreds if not, thousands of dollars in interest.
I went to Unitus, which is much closer to my house, and within two hours of me filling out the credit card application.
I was approved the next day I went back to this financial institution and told them Im pulling all my money out and going somewhere else. Have a good day.
if anyone here is not happy with what used to be Albina, Unitas is a much better credit union to be with.

Glitter Gloria _{on Google}

Jan 17th, 2023

Rude! Cruel...just horrible customer service. In this lifetime I pray I never have to bank at this location again. drive the extra mile(s) to the Sandy location
Here's what happened:
My business partner and I have a business account. I was told a signature card was to be signed...okay. And I got a call saying I needed to come in soon to sign or the account would be closed.
So I show up politely told them I needed to sign the card and they lady (shoulder length black hair/olive skin) was like:
Rude employee: Who'd you talk too? Do you have name? - she begins naming other employees
My response: Handed her my ID. I don't remember, can you please look up my account to see the notes
Rude employee: well...I'm logging in and its taking time so I'm asking you questions because if we didn't call you may be the other branch (Sandy) did you call them? Did your business partner tell you?
My response: I don't know. Can you read the notes on the account.
Rude employee: The paperwork is not here as it's usually prepared so when you come in to sign its ready.
My response: So you're telling me that this branch can't do the same thing?
Rude employee: No we can BUT I'd rather not download the paperwork, its a hassle it will take time. Let me call the other branch
My response: Ok. Can I do a wire transfer as well
Rude employee: Well, I called and they have it ready so go there and no you can't wire if the card isn't signed
I left, and went to Sandy location to handle it and withdrew all but $2.04 of my dough. Spoke to the staff there (pleasant).
My fault: I should have asked my business partner more details about which location before I showed up at "Bank of Rudeness" & I could have called before driving from Happy Valley. Lessons Learned.
My next steps: Continue my primary banking elsewhere. Screw their funky customer service and treatment of a customer who is BIPOC. Trust me I took out 5-figures...so this review anit coming from someone broke.