Umpqua Bank

I have had an account with Columbia Bank when they were West Coast Bank and before that when it was Commercial Bank. I believe its been over 30 years. In that time I have not bounced a check or done anything but make deposits and pay my bills. The one reason I stayed with them for so long, when its not conveniently located for me, was because it still had a small town feeling and the tellers knew me. If I had a banking question they knew me and they helped me. Once I had gone overdrawn and they called me because they knew it was unusual. They had accidentally put my deposit in my savings and just needed to move it to checking. That was the customer service that made me brag to all my clients and convince dozens to move there. Yesterday I called because I thought our automatic deposit was going in on January 5th so had set four payments to automatically come out with bill pay. Instead the automatic deposit came out in the 6th and they charged me $140 in insufficient funds fees (four 4 transactions). The bank Ive been loyal to for 30 years would have called me as I had money in several other accounts I could have transferred from. Instead when I called to explain what happened they begrudgingly reimbursed half the rip off charge. Im glad to know I dont have to feel loyal to them any longer. It will be a lot easier to move to a bank where they are open on Saturdays and I will have no expectations that they will have my back. Clearly those days are over.
Jan 3rd, 2023

Jan 12th, 2022

Jul 29th, 2021

Garbage bank Lousy customer service unhelpful customer support Don't waste your time with this bank Their online banking is a jokeIt looks like they built their website back in the nineties
Jan 26th, 2021

The best hometown bank. They care about their local customers!
Nov 14th, 2020