Ron Tonkin Kia

Jake, internet sales manager, went above and beyond to put me in a truck I absolutely wanted. He was always upfront, honest and had an optimistic attitude at all times. Rebecca, the finance manager, knows her stuff and used her amazing expertise to make the impossible happen. She personable, positive, and had no issues answering every single question I had. Thank you to both for an amazing truck buying experience!
Jan 24th, 2024

Id like to start off this review with saying if I couldve put zero stars I would. I came to this dealership looking to buy a Kia telluride I emphasized to the salesman Blake a younger man, that I do not want more than 2 banks to check my credit because I already knew my credit was good. They agreed later I found out that they had pulled my credit from many banks without my permission, absolutely plummeting my credit. I do not trust this establishment nor the employees and if youre looking to get a car DO NOT GO HERE. I hope nobody else is a victim to these scammers at this dealership.
Jan 24th, 2024

Always a pleasure buying from Ron Tonkin Kia We got our FORTE GT and Sorento Best prices around Thank you Tyler and management/finance
Jan 19th, 2024

If I could give them 1 star I would. As bad of an experience as I could have imagined in dealing with a car dealership. My daughter's Kia engine died, clunking, lots of steam, etc. I called Tonkin because that is where we bought our other Kia. I figured as a previous customer we'd get a little better attention. I explained what happened and that I thought it was a head gasket based on how it sounded. (skipping once on every rotation). I was told they would check it for a warranty repair but would need to charge me $200 to do that. I told them the diagnostic fee was fine, but I didn't want to pay to have it diagnosed if the head gasket would not be covered under warranty. They convinced me to bring it in as they would only say what was covered under warranty after they looked at it. Everything so far is OK, but this is where the nightmare started. I scheduled it for an inspection on December 20. Dropped it off on the 19th. After a couple failed attempts to contact them for a status update, I finally get a text on December 27 that they are still diagnosing the car. OK, it's the holidays, so even though I gave it to them well before, I can deal with some vacation time delays. After hearing nothing for 2 weeks, I started reaching out on the January 9th. It took until the 10th to actually talk to someone other than a barely English speaking answering service that all service calls are routed through. When I finally got a hold of the service person, they told me the head gasket was blown and that caused the engine to seize. Um, the engine wasn't seized when I dropped it off 4 days after it died, it still turned over easily when I dropped it off. I was told that head gaskets aren't covered under the extended warranty. Only the connecting rods are covered. I asked them to look into it further and explain to me how they could check for a connecting rod failure if they engine couldn't turn over. I also asked them to check the battery level to see if that was why they couldn't get it to turn over. I was told the next day that they got my diagnosis mixed up with another car and that the engine wasn't in fact seized, that just the head gasket was blown. At this point, I've had enough dealing with their poor service and not even being able to know which car they are working on and not knowing enough to tell the difference between a seized engine and a drained battery so I decide to come pick the car up and go elsewhere. Once I get there and pay my bill, the weekend service manager goes out to get my car. I thought he was just looking to see where they stored it, but then he comes back in and asks, is this a theft repair service that never got completed? Um, no, it's a blown engine, I just need you to show me where it is so I can load it onto my trailer. "Well, your car has been broken into and the ignition is damaged." So, we go out to look at it and the entire shroud around the column and metal pieces of the ignition switch are all over the floor. "It looks like your car is a victim of the Kia Challenge where thief's are breaking in to Kia's to try and steal them. We have a bunch of cars in our shop that we are fixing because of this challenge. You'll have to file a claim with your insurance to get this fixed" So, you're telling me that my car was damaged while on your lot with a "challenge" you know is an issue and somehow it's my responsibility when I left it in your care? OK, well, tell me how much it will cost to fix this? Now, two weeks later, I have to call them again to get an answer for the cost of repair and I get the answer "we were waiting to hear from you on what you want to do." I want to do what I asked you to do 2 weeks ago. I want you to tell me what it will cost to fix the ignition and steering column shroud. "Ok, we'll have to get back to you on that." Last time I ever deal with Tonkin auto group for any vehicles whether it's a Kia or anything else. Totally pathetic.
Feb 11th, 2024

Im really disappointed about the service I received from the dealership on my last two visits there. On December 13th I brought my vehicle there to be serviced and I was told that my check engine light was coming on due to rodent damage and it wasnt covered under warranty. Unfortunately, things like that happen, and I dont fault that dealership for that , but I felt that the service technician, or the lady who processed my order was being kind of sarcastic about the whole matter and didnt really seem to show a lot of empathy at all. Also, that cost me $2100 out-of-pocket thats bad enough. A month later my motor blower blew out on my air conditioner and my heater so as a result, I was not receiving any air or heat. Bought my car to the dealership there on 24 January and they told me when they call me when they diagnose the problem. The technician told me that he tried calling me to let me know what the issue was but nobody ever called me. That was not a true statement. They then said theyd order the part for me and almost 3 weeks later I havent heard a word from them. This is despite leaving a message to have them. Call me back and let me know what was going on. Did dealership had no problem calling me regarding my part when it wasnt covered under warranty and they were getting money for it . I realize that sometimes people get busy, but I just dont like being lied to and being told that somebody called me when they didnt but honestly I dont think I would buy a vehicle from this dealership again. I will probably look to having my car serviced at the Portland location that opened up instead of taking my car to Gladstone.
Feb 11th, 2024