Les Schwab Tire Center

Thank you so much, DJ. You were absolutely amazing!! My husband and I brought a vehicle in that we had just purchased for our daughter's birthday. He made sure that the brakes and anything that needed to be done to keep her safe and on the road was done! We appreciate you more than you know
Apr 6th, 2024

Ive been a loyal customer of Les Schwab for over two decades, appreciating their service and quality. However, my recent experience at the 2295 W 11th Ave location left much to be desired and has compelled me to share my frustration. I visited this location with a slow leak in one of my tires, originally purchased from Les Schwab two years prior. I was informed that the tire damage from a screw was too severe for repair and, due to my car being all-wheel drive, was advised to replace all four tires to avoid suspension issues. Fortunately, I was still under warranty and qualified for a significant discount on the replacement. Despite needing to place the tires on credit and being a month behind on payment, I was initially told this wouldnt be an issue. Yet, after waiting over an hour for a job quoted at 30-40 minutes, the situation sharply declined. During the service completion, the representative informed me that my old tires warranty could be voided and due to a lack of tire rotation at their facility. I explained that I regularly have the tires rotated at my oil change service, to which she reluctantly agreed to honor the warranty for the time being. However, her approach made me feel as though I was being held accountable for any issues with the tires. Additionally, when I attempted to use my credit for the transaction, I was informed that I would need to pay for all four tires upfront due to being behind on a paymenta stark contradiction to what had been agreed upon before the service began. This discussion about my financial situation occurred openly, within earshot of other customers in the waiting area, which was quite embarrassing. Although I had planned to settle the outstanding payments within the next two days, I was compelled to pay the full amount immediately under these uncomfortable circumstances. This stark lack of communication and disregard for customer privacy is unacceptable. While I have been a longtime supporter of Les Schwab, the treatment I received at the 2295 W 11th Ave branch was appalling. Its disheartening to see such a reputable company falter in its customer service standards.
Mar 29th, 2024

I dropped in for a tire rotation, and even though the waiting room was full, I was out in less than an hour. The tech even filled my tires and reprogrammed my car computer system, all for free. And I'm always surprised to see the techs running from place to place. Great business model, and I hope they are paid what they're worth.
Mar 28th, 2024

Friendly and efficient support!
Mar 21st, 2024

As always, they're amazing and helpful!
Mar 19th, 2024