Banner Bank

Debra Long _{on Google}

Oct 17th, 2022

Went in to open an account I called they said they didnt need appointment so I made appointment for next day I get there at 10:20 as my appointment was at 10:30 and they lady was going home so I said no problem tore up the paperwork they gave me and left. Horrible service and all this not one other person in the bank

Indrid Hartley _{on Google}

May 26th, 2022

Thank you Carlarae for showing us great customer service and a friendly demeanor!!! You were a gem to be around!!

Larry Irwin _{on Google}

Feb 3rd, 2022

Nice people. Carla helped me through the drive thru.

A N _{on Google}

Jul 10th, 2022

I love the staff at Banner & love the fact that checking is *free* as is ATM use (via reimbursement) anywhere. That part is a big five stars and then some.
While there are few Banner Bank branches around town, theyre more or less accessible from anywhere, so after-hours ATM transactions are easy - and you can (usually!) deposit checks via the mobile app. Sometimes, however, the ATMs deposit feature has been unavailable when Ive stopped by in the evening to make a deposit, which is especially detrimental on a Friday evening. Its happened way more than once or twice, which is why I mention it. And - whats with the Springfield branch not having an ATM? Not a deal-breaker, but its been problematic from time to time.
That said, the biggest cons, in my opinion, are the lack of after-hours support and the mobile app. There is no customer service available *at all* evenings or weekends aside from fraud prevention, which begs the question: why not have chat support available *opposite* banking hours? I mean, if you can only staff chat support 10 or whatever hours a day, why have it and bank staff concurrently available? Stagger it, at the very least; shut chat support down at midnight, not at 7:00 pm! Cmon, lets *think* about this for one hot minute, guys Jeesh. But what I *REALLY* dont like is the mobile app. Its clumsy, to put it mildly. Overall, I find it very user-unfriendly and difficult to navigate. As far as specific app issues: occasionally, and without warning, the mobile deposit feature is unavailable. This has happened quite a bit more than once or twice, to the point where Im pleasantly surprised when I need it and its actually working. Also, for whatever reason, I am constantly getting locked out of my account. Its super annoying - but might not be be *as* annoying were it not for the absent after-hours customer support. So if the app locks you out on a Friday evening, youre SOL til Monday... which is BS, especially given the hair-trigger settings the app must have to lock up all the time. Facial recognition settings seem to kind of disappear & need resetting - as well as supposedly remembered passwords - which seems to up the lockout odds substantially. Never had this issue with any other banking app, including B of A (which is a terrible, horrible, no good, very bad institution - dont walk, RUN away from them), PayPal, Chime, Cash, Venmo, etc Better keep some cash in your mattress for these occasions.
Overall, though, I would recommend Banner Bank to anyone (whos not planning on traveling out of the country, that is). I like that theyre a local bank, and the friendly staff, free checking, and free ATM use make it well worth the annoyances.