Xfinity Store by Comcast

If I could do a negative stars I would. KENNY the manager talks down to customers and degrades people. Yes yes you have worked there 8 years that doesn't mean you can belittle people and lord your experience over the every day customer seeking help. Over complicating your answer isn't very customer friendly for a manager. If you can't be nice to the customer maybe you should take your 8 years of experience and work as a manager at a distribution center for Xfinity instead of with people.
Mar 26th, 2024

Mar 15th, 2024

Feb 28th, 2024

Based in the other reviews, our experience is no different. The staff here is super condescending and rude. Ok, you know more about cable and internet than I do. You dont have to be rude about it and you dont have to be right all the time. They are all about commission sales. We wanted a middle of the road internet package. She showed us only two packages, the low one and the high one. Neither were what we asked for. When she realized we werent going to be a big sale, she became super annoyed at our questions. We left to think about it. Came back later and she was busy. Even though there were other employees that were not busy at all, they wouldnt help us at all since Lou helped us earlier. I asked that we get helped right now because she was having a nice conversation with her current customer. I asked if we could get helped now since no one else is helping any other customers and they did. Lou then gave a death stare at the guy thinking he was going to steal her commission. Very uncomfortable. As Thomas was pulling up our previous order, I was looking o we his shoulder in the iPad. I saw an option that wasnt presented to us before and asked about it. It was the exact option we were asking for before and Lou didnt tell us about it. We chose that option and it works perfect for what we wanted. She kept telling us that we needed the higher plan for our needs. WRONG! Thomas sold us a two option deal where the second option was free. The discount would end up on our bill. After we looked at the first bill it was still in there. Called customer service and they said that promo doesnt exist. Went back to cancel that service and Kenny the manager was completely rude and dismissive about our experience. I get supporting your staff but you should also treat customers with respect. You dont say things like As I was saying when we were trying to explain our situation and he was failing to listen or understand. He handed us off to Wade, who was nice, and walked away. As a manager myself, when theres a complaint, I handle it and try to make the experience even better than before. Not this guy. Pass off to the young kid and walk away. When we left the second time, not one employee smiled at us or acknowledged that we were leaving until the manager said at the last second as the door was closing Have a nice day.
Mar 28th, 2024

I'll start by saying that I am not one to usually leave reviews on pretty much anything, but I'm completely fed up at this point with Xfinity. This has absolutely nothing to do with the store it self or the people that work there, it is solely about Xfinity internet as a whole. I moved out here about three years ago, and Xfinity was pretty much the only option. The guy that helped me at the store was very helpful, a little pushy at times, but overall got me what I wanted. The setup for the internet was honestly way easier than my previous provider as well, but since then the amount of outages I have experienced is ridiculous. It will go out randomly at least once or twice during peak times every week, and while this hasn't happened in a while, there was a period of around six to eight months where it would go out at 10 pm every single night like clockwork. The town that I lived in previous is about two hours away, and I had Charter internet for about five years. I'm not exaggerating when I say I never had a single problem with them, other than all out power outages. When I moved and returned my modem and router back to Charter, the gall that helped me was shocked because I had the same equipment for those five years and I said I never had any problems. I have had more problems with regards to internet in the past three years than I have had my entire life. Honestly, I probably wouldn't be as upset if I didn't have such a good experience with Charter, but because I did, I know it's possible to have internet that doesn't drop at random times throughout the day/week. If Xfinity could fix the reliability issues, it would be a great service provider. Until then, if you can find any other options, I would go with that. It is currently Sunday at 11:30 am, and the internet has gone out three times in the span of two hours, so that's why I'm writing this right now.
Mar 4th, 2024