Public Storage

Kim did a fine job with everything
Mar 31st, 2024

Kim was great!
Mar 8th, 2024

PRICE GOUGING CRIMINALS. THE FREQUENCY BY WHICH THEY RAISE YOUR RENT BY 20-40% OVERNIGHT SHOULD BE ILLEGAL. THESE PEOPLE ARE SCUM.
Feb 20th, 2024

Kim was super informative, helpful and friendly. Great experience with her!
Feb 2nd, 2024

I wish I could give this garbage hole zero stars. I used auto-payment and kept my card on file for the 12 months I used the space. Paid like clockwork. I notified them online that I would be out by the end of the month originally agreed upon. My husband moved everything out as agreed, swept the floor, locked it, and left. THERE IS NEVER ANYONE IN THE OFFICE TO TALK TO. So I called and left a message that we were moved out. We never returned as the security entrance access verified. And the unit is empty.... which means we moved our stuff out on the last day we show up as accessing the secure entrance. Duh. I started getting late payment letters and FINALLY got ahold of the "manager" who is apparently being paid for doing absolutely nothing. She agreed that it was all a big misunderstanding because my husband left the lock on the unit. HOW WOULD HE KNOW NOT TO LOCK IT AND WHO WOULD HE RETURN IT TO?!?? WHO WOULD BE RESPONSIBLE IF SOMEONE ELSE ACCESSED IT WHILE UNLOCKED? She assures me that she will take care of it and I foolishly believe her, to my detrement. So she doesn't take care of it after all, and apparently, I am now in collections with a hefty late fee charge added. I HAD excellent credit, and now it is ruined, and I am furious@@!!@@ I did everything I was supposed to do. Can you sue a company for negligence that adversely impacts such an important part of your life? Shame on this place. I was an excellent customer and deserve better. BEWARE OF THIS PLACE. THERE ARE NO RESPONSIBLE OR COMPETENT ADULTS HANDLING YOUR PRECIOUS POSSESSIONS, YOUR CARD ON FILE, YOUR CREDIT! They must have paid their friends and family for the rave reviews because they are never there and laugh when you mention it. My biggest regret is that I won't be there when karma catches up with them. BIG FAT ZERO!
Jan 22nd, 2024