Candlewood Suites Tulsa, an IHG Hotel

Worst place ever to stay in Tulsa. Looks very rundown, doesnt look like the pictures. Female Manager very rude and disrespectful, wasnt even if appropriate clothing to be a Manager, didnt know adidas tights were appropriate, wouldnt stay if I was you. If I could give negative stars I would.
Mar 30th, 2024

Feb 26th, 2024

Hotel is nice, however, check your folio when you leave. I found two discrepancies when reconciling a credit card statement. When I asked them about it, they kept circling and not addressing the issue and would not listen, kept trying to talk over me.
Feb 16th, 2024

To the staff Ms Ronda Ms Natasha thank you so much for your hospitality! GOD knew I needed his Angels for this weekends stay. The room was nice , good view, clean, and spacious. The owners should update the bathrooms but for a good suite with in room kitchen this worked out perfectly. Thank you again MsRonda i won't forget your kindness. Walkability: In a main strip area so very convenient for shopping and eating if thats what your looking to do
Jan 13th, 2024

My boyfriend and I spoke with Tina at the front desk Friday afternoon about me staying an additional day (Saturday). She forgot to tell Mary, the manager, who called my boyfriend Saturday AM to find out if we were staying an additional day (didnt mention anything about my dog). I contacted Tina after my sons graduation to let her know I was staying and that I would come pay as soon as I could. She mentioned that there was a dog in my room (tiny chihuahua) and that a pet deposit had not been paid. I told her I would pay it when I paid the additional night. When I went to pay Tina she insisted the manager had entered my room to see if we were staying an additional day (because Tina didnt tell her we had notified her the previous day I was staying) and found my dog, but she never mentioned the dog when she contacted my boyfriend about me staying an additional night. She supposedly tried to run my card for $100, but according to my card company she charged my card $120. I asked her to run $90, but she ran my card for $118. I was paying partially on a card and partially cash. This happened several times. I was loading my things to leave and Tina stood at my door watching me and would barely move out of the doorway for me to take a load to my vehicle. While I was outside Tina took it upon herself to grab my Louis Vuitton suitcase out of my room, but didnt bother to zip it up so when I picked it up my clothes fell out on the nasty hallway floor. She barely allowed me access to get my Louis Vuitton bag. She made threats about starting stuff with her, called the cops, and charged my card a $60 pet deposit after I left even though it was only supposed to be $50. After I leave I realize I didnt get my clothes out of the closet. I called Tina about getting them and she refused. I had to have Tulsa PD come out to get my clothes out of the room. I have already filed a threat report online with the Tulsa PD and I will be contacting corporate offices Monday.
Mar 26th, 2024