First Merchants Bank

Clippers Fan _{on Google}

Jun 19th, 2023

I don't often visit the branch because, well, it's 2023, but sometimes I need to. Anyways, you'll be stuck waiting in line while the employees are busy doing whatever it is they are doing first. After a while, they may feel compelled to assist you. Customer service is not a priority at this branch. This is not a one-off either; this has happened on multiple occasions.

Zachary G _{on Google}

Jan 17th, 2023

Nice people who work here.

Jared Rowley _{on Google}

Feb 3rd, 2022

Kris, one the agents helped me set up an account and when I had troubles the second day with setting up the app and making a transfer it felt like talking to an old friend already. Very kind and helpful

Don Lee _{on Google}

Jul 6th, 2020

Always helpful. If you are at a large bank switch to FM for personalized service.

Kurt Y. _{on Google}

Jun 28th, 2020

I have always had such a wonderful experience with this bank/ especially branch location & all team staff. Even when there are no answers immediately available, Suzanne, Beth, Susan & Theresa (everyone we have worked with) are always available & try hard to go out of their way to assist & communicate professionally. I have found that when I work with institutions like this, you usually get back what you put in. Mutual kindness, patience & respect is a two way street & we are grateful for the wonderful relationship that we continue to have here!