U-Haul Moving & Storage of South End

Truck smelled like dirty cigarettes. Owner/manager of location was unpleasant and not customer service oriented. Truck had engine light come on, oil level alerts, and experienced a tire blow out. Roadside assistance showed up and then drove off when I went to greet him.
Feb 13th, 2024

Id give it zero stars if possible. When the manager cant even apologize for the actions of their employees, its a sad day. I will never use U-Haul ever again all because of this one location.
Feb 6th, 2024

This locations customer service is OUTSTANDING! The staff is so friendly and understanding. I will always use this location for my U-haul needs.
Jan 28th, 2024

This place has the most unprofessional employees and the manager is even worse. I will NEVER go to this ghetto bottom feeding establishment ever again. They charged me a fuel charge when I brought the truck back with the exact amount of fuel I started with. They told me I had to bring it back with a quarter of a tank more than I started with. Apparently there was a text link that I was supposed to click before I left the premises but I was never informed of this. The employee and manager argued with me that I indeed had been informed. Neither of which were the person that had previously waited on me. They also said it was highlighted on my paperwork. I showed them the paperwork where clearly it was not highlighted. Staff AND management were rude as well as unprofessional. One employee sitting behind the counter very impolitely told me, I cant help you, I am not on the clock yetthen why sir are you on the floor sitting behind the service desk as if you are? The whole place is trash.
Jan 14th, 2024

Customer service was great
Dec 20th, 2023