Jos A. Bank

Lack of organization when dealing with large groups-only one staff member for a group of 8+ not including standard store customers. Staff does not listen to customer preference on sizing and insists on specific sizes instead-rather sternly or belittling. When it comes to customer service it took 3 individuals a 2 times on hold to confirm that alterations may be completed at any JAB location-this should be a basic question...When checking out we were charged more than the rest of the group and were told a refund of the overage amount could be refunded when the suit was ready for pick up. During pick up I requested the refund that was agreed upon the date of purchase and was told now that the overage amount was due the the suit sizing. If this is the case this should have been communicated at the time of purchase. When purchasing a suit and spending the money we had you would think a large/long plastic bag for the suit would be provided at least but no-just the hanger for the jacket and other items thrown in a bag. The poor customer service and lack of quality and care in this matter has turned us away from purchasing in the future for other formal events. I highly suggest you spend your time and money elsewhere.
Apr 2nd, 2024

Jen was amazing, she helped me after I was one of the victims of Dapper and Dashing Sudden Closures, she made sure i felt at the correct place and answered all my questions and made sure my outfit would fit perfectly, they have really good prices as well.
Nov 6th, 2023

Oct 4th, 2023

Jul 17th, 2023

Its prom season. The store was very busy for the students! We didnt make appointments. We walked in to the store, the staff are very nice and friendly. Measured and tried each piece of clothes for my son. We were so happy about what we got! Thank you so much for your help!!!
May 14th, 2023