Chamber of Commerce

      U.S. Bank Branch

      ( 25 Reviews )

      U.S. Bank Branch
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      Hours

      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      9:00 AM - 1:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.4 - (25 reviews)
      12
      2
      2
      2
      7
      Read Our 25 Reviews

      Chamber Rating

      3.4 - (25 reviews)
      12
      2
      2
      2
      7
      › ‹
      • Justin D

        Terrible phone service. Ive called every us bank in Cleveland and dealt with them no problems. This location very unprofessional Retaining recommended That was my fault for going back to second time I thought maybe it was just a fluke but absolutely horrible. Checked twice.
        Feb 27th, 2024

      • Carmela Garcia

        Absolutely horrific branch. Slow tellers who are unprofessional and not trained well in customer service or efficiency. After a long wait in line, I witnessed them turn away customers wanting to open checking accounts and who had questions- telling them you need an appointment or you have to call. This branch is useless and gives US bank a bad name.
        Jan 13th, 2024

      • Charlie. S. Hines

        They have always treated me well
        Dec 10th, 2023

      • Stone Cold

        Its an older branch but they have always treated me good.
        Nov 13th, 2023

      • Lucky Woadie

        This is the bank that I set up with my brother, who classifies is MRDD, so I can manage his finances. To walk into this building and have the workers treat you with smart responses and hostility isn't acceptable. Try another branch if you want some respect. Good location...bad customer service.
        Oct 16th, 2023

      Read Our 25 Reviews

      About
      U.S. Bank Branch

      U.S. Bank Branch is located at 14701 Puritas Ave in Cleveland, Ohio 44135. U.S. Bank Branch can be contacted via phone at 216-252-6620 for pricing, hours and directions.

      Contact Info

      •   216-252-6620

      Questions & Answers

      Q What is the phone number for U.S. Bank Branch?

      A The phone number for U.S. Bank Branch is: 216-252-6620.

      Q Where is U.S. Bank Branch located?

      A U.S. Bank Branch is located at 14701 Puritas Ave, Cleveland, OH 44135

      Q What is the internet address for U.S. Bank Branch?

      A The website (URL) for U.S. Bank Branch is: https://www.usbank.com/locations/ohio/cleveland/14701-puritas-ave-bank-atm?utm_source=google&utm_medium=organic&utm_campaign=gbp_listing

      Q What days are U.S. Bank Branch open?

      A U.S. Bank Branch is open:
      Tuesday: 9:00 AM - 5:00 PM
      Wednesday: 9:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM
      Friday: 9:00 AM - 5:00 PM
      Saturday: 9:00 AM - 1:00 PM
      Sunday: Closed
      Monday: 9:00 AM - 5:00 PM

      Q How is U.S. Bank Branch rated?

      A U.S. Bank Branch has a 3.4 Star Rating from 25 reviewers.

      Hours

      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      9:00 AM - 1:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Nearby Citibank Locations

      Ratings and Reviews
      U.S. Bank Branch

      Overall Rating

      Overall Rating
      ( 25 Reviews )
      12
      2
      2
      2
      7
      Write a Review

      Justin D on Google

      image Terrible phone service. Ive called every us bank in Cleveland and dealt with them no problems. This location very unprofessional
      Retaining recommended
      That was my fault for going back to second time I thought maybe it was just a fluke but absolutely horrible. Checked twice.

      Carmela Garcia on Google

      image Absolutely horrific branch. Slow tellers who are unprofessional and not trained well in customer service or efficiency. After a long wait in line, I witnessed them turn away customers wanting to open checking accounts and who had questions- telling them you need an appointment or you have to call. This branch is useless and gives US bank a bad name.

      Business Response on Google Jan 28th, 2024
      It is our goal to help our customers in a timely manner, Carmela. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. All the best. ^mr

      Charlie. S. Hines on Google

      image They have always treated me well

      Business Response on Google Dec 15th, 2023
      Hello Charlie, I hope you are having a good week. Thank you for taking the time to share your kind feedback. I am glad to hear the branch staff provides good service when you visit. I wish you the best, ^Kim

      Stone Cold on Google

      image Its an older branch but they have always treated me good.

      Business Response on Google Nov 10th, 2023
      Good morning, thank you for taking the time to leave a review of your local branch. We are glad to hear that you receive good service when you visit. We look forward to assisting you with your banking needs for years to come. I wish you the best, ^Kim

      Lucky Woadie on Google

      image This is the bank that I set up with my brother, who classifies is MRDD, so I can manage his finances. To walk into this building and have the workers treat you with smart responses and hostility isn't acceptable. Try another branch if you want some respect. Good location...bad customer service.

      Business Response on Google Nov 8th, 2023
      Thank you for taking a moment to share your experience with us, Lucky. We never want to see a customer feel this way and appreciate you bringing this to our attention. If you'd like to discuss this experience further, feel free to send an email to [email protected] with reference #21615 and a Social Media Ambassador will follow up with you. Take care! ^Ryan
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 25 Reviews )
      12
      2
      2
      2
      7

      Write a Review

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