Cleveland, OH Car Rental Agency

Owner said bring the car back by 5pm then charged us late fees for not bringing it back at 3. She said it wasn't her decision, it was up to the software. Also, they say t ... more

Always a pleasure. Nice selection of cars and easy to get in and out.

No! Don't rent or buy ! I right now I'm stuck with car that can't pass the E check ! Can't even cut the light off to make it pass,yeah owner never told me that the part ... more

Niel and Alex in Cleveland were outstanding. They went over and above to provide excellent customer service.

Thank you Anna for all your help!

I called having to modify my reservation and the gentleman that helped me on the phone, I believe his name was Trey, was so friendly and helpful. I hadn't realized at the ... more

Will definitely be a repeat customer if your looking for reasonable prices decent car and great customer service look no more

Super responsible Help and communicated through the whole process Hats off my man Customer service is rarely about the customer Hats off to ya

Good cars run excellent good price range

Fast, friendly. Clean vehicle!

Simple to reserve, Nice vehicles, and the Woman at the register was very kind and helpful, Thank you again

Unorganized!!!

I had no issues with this place.

Awful customer advice, no car available when we got there and the reservation had been in place for over a month. Worst rental car experience ever!!!!

Check-in experience was great, got good service picking up the car. However checkout experience was horrible; no one was available to print out final receipt was just tol ... more

Always get great service from shuttle drivers and at The Budget counter and return lot. Frequent and regular traveler to Cleveland. It helps make my trips home to see fam ... more

The open 24 hours is a lie. There’s actually about 10 people stranded. Not one person other then a security guard. Even if they left a key to get a rental, there’s no ... more

Can book as easily online as you can on their service! Booked a car and my flight was changed by the airline I was able to quickly adjust the rental and received the new ... more

Very cheap to rentals cars

Great luxury/exotic car rental spot! Highly recommend to anyone wanting to drive a high class vehicle

Help me immensely

Great experience thanks for the weekend rentals

Very friendly agents at the Dollar rental car counter. Limited inventory created overly long wait for vehicle

Helen is great . The old guy the owner is great too. You will leave in something to get you back on the roads. Car models are older but they run & the air conditioning wo ... more

Not a fan of the vehicle selections at all! The service was unprofessional as well!

Friendly

Easy rentals for reliable service

I'm astounded at the lack of care Avis has for its customers. Our flight was delayed so we we called to ensure that we could still get our vehicle. When we arrived the de ... more

Turo is a rip off. They charge a arm and a leg for trip fee. I hope they whole company fails. Pure trash. Just rent a car at Hertz your better off.

Friendly and efficient staff. The structure is small located in a neighborhood of the city of Cleveland

Very far from the terminal The shuttle leaves you far from the counters

Quick and easy before 9am

The car had flat tire

So, my mother and I were planning on using Budget Truck Rentals for moving my friend out of Ohio. After reading some reviews and trying to figure out their disorganized w ... more

Did not go to this place

Beware, prices listed are not valid ! Thrifty website direct, Southwest, and Kayak all listed a rental price. When you go to book it there is a system error. When y ... more

I was charged twice, once through my travel agency and again through Dollar. Ive tried to reach out to both and this have still not been resolved. I returned the car over ... more

Vehicle that was extended was repoed and to top it, with my service dogs in the truck while I can in to get my daughter. Calls all day and cannot get an answer to get my ... more

The cars are good. If you are late to turn in even by two hours they charge another day. If i had known i would have just kept it to the next day.. There should be a gra ... more