Firestone Complete Auto Care

I had car looked at after I had an issue with my brakes vibrating when braking. They told me all of my brakes needed to be done. After charging me a crazy amount, they forgot to call me and tell me my car was done. On top of that the vibration didnt stop. They then looked at the car again and said it was the ABS sensor causing the issue. I had to take my car back and then was charged even more money to fix the issue. I had a test drive with the manager who gave me an attitude the entire drive and was mad at me for complaining about the issue that wasnt resolved. I am happy because the terrible service here resulted in me finding a great local mechanic just down the street. Ill be staying away from all Firestones especially the Norwood one.
Mar 23rd, 2024

Informative and straight forward
Mar 20th, 2024

They fix it right the first time.
Mar 17th, 2024

Feb 23rd, 2024

I took my 2010 Toyota Yaris here for an alignment on 11/11/22. My regular mechanic doesn't do alignments, so I figured I might as well just get a cheap one at Firestone. I was aware of the chain's bad reputation, but figured that since I knew exactly what I needed, they couldn't upsell me. Well, they told me my car was "not alignable" and that I would need to get $1,000 of repairs done. So I paid for the alignment check and took my car home. Later, I took it to a different mechanic, and lo and behold, my wheels were perfectly aligned a couple hours later. No other repairs needed. I called Firestone in Norwood, told them what had happened, and asked for a refund of the money I had paid for the alignment check. I was told there was "no way" they would do that, and they reiterated that I needed $1000 worth of repairs. Do not be fooled by their low advertised prices. I got ripped off. Edit: The manager reached out and tried to convince me that the mechanic was being totally honest and I still need all those repairs. No surprise, I guess?
Feb 18th, 2024