Firestone Complete Auto Care

They quoted me a little over $200 to replace my brake pads. A few hours later the tech calls me and says I need new rotors. I tell him to just replace the pads. He then proceeds to tell me the dumbest and most incorrect version of how brakes work that Ive ever heard in my life. I again tell him to just replace the pads. A few minutes later the front desk guy calls me and tells me they wont replace the pads unless I get rotors, and the price is now almost $600. He completely disregards the fact that the tech has no idea what hes talking about, and says hes new. I told them to put it back together and Id be over to get it. I just did the job in my driveway in a little over an hour for half the price. This place is a joke and Ill tell everyone I know to never take their vehicle here for anything.
Apr 6th, 2024

Very fast and easy to deal with
Mar 9th, 2024

Lied to my face they are not trust worthy problem was not solved had to take my car back they made it worse I don't recommend I my have to get my attorney involved bad for business!
Mar 3rd, 2024

Overall my experience was satisfactory. I chose 9/10 due to the Maintenance Required warning message was still active after the service was supposedly complete. Also I was not given the option to reuse the existing TPMS sensors or have all new ones installed. So the TPMS low PSI warning light was also illuminated. The individual that I asked to resolve the situation was not certain about the proper resetting process. Also he was unaware of the lug nut size I would need or the recommended tire pressure for the specific tires that I had installed. I almost gave this location a 3/5 star review. However, Antonio was very flexible, accommodating and polite. I received great communication and updates throughout the process. Unfortunately I will have to return to this shop in a week to get the TPMS sensor situation resolved.
Feb 25th, 2024

I just needed the valve stem on my tire replaced and they were able to get it done in half an hour with only 4 hours notice of my coming in. They were friendly, professional and suggested other repairs but did not pressure them.
Feb 23rd, 2024