Jos A. Bank

I'd like to say I've never taken the time to write a bad retail review experience on google. I'm a reasonable person and mistakes happen, I chalk it up to to a one off. However, my recent experience at Jos. A Bank has made me reconsider this view. Repeated mistakes getting the right ties for my groomsmen. No one taking any accountability for the repeated errors. It's the warehouses fault for shipping the wrong tie twice, no it's whoever entered the UPC number in is wrong, this time it's right-only for it to be wrong again. How hard is it to order a tie? The staff is incompetent and the customer service is abysmal. Please do not have your groomsmen get their suits here.
Mar 7th, 2024

Feb 7th, 2024

Had been corresponding with the store for months trying to purchase a tuxedo for my wedding. It is now a week before, and, despite repeated reassurances that the tuxedo which I ordered would be ready, I have received nothing other than emotionless were sorrys. Appalling customer service. I beg you to go anywhere else for your wedding tuxes.
Jan 7th, 2024

My fiance and I have had a terrible experience with this store and other Jospeph A Banks stores while planning our wedding. Where do I even begin? First, after getting the call that my fiance's suit was ready, we went to pick it up and they had given it away to someone else. Second, despite our bridal party account having the exact suit/tie/shirt that we selected, one of our groomsmen was given the wrong tie not once, not twice, but 3 separate times! Third, after our groomsmen had issues with getting the right tie color, we decided to just go to the store and purchase all of them to ensure everyone had the right color on the big day. They were one shy when we went to the store, so we ordered the last one and when it came in, it was the wrong color YET AGAIN! Fourth, when we checked out, my fiance gave his new contact information (address/email/phone number) and despite this, they still have all of his wrong contact info every time we go into the store to rectify issues they've messed up. Fifth, when we checked out they sent the receipt to his old school email (that he had told them to change) which he no longer has access too. When we asked for a paper receipt instead they told us they were unable to provide one. Really terrible service. Would NOT RECOMMEND! If you are thinking of using this company for your wedding, I would highly recommend reconsidering!
Jan 31st, 2024

I went twice to the one in Kenwood. Both times, horrible experience. I went to this branch and the service was MUCH better: great attention to details, they take their time to let you enjoy the experience (a suit for a wedding in my case). I cant believe its the same brand. The experience was great and actually I ended up spending more than I thought but gladly. Both times I went to Kenwood I was counting the minutes to get out of there.
Sep 26th, 2023