Bank of America (with Drive-thru services)

Went there years ago and had a horrible experience, went back recently and it was just as bad. Incredibly incompetent staff and I was lied to more than once
Dec 28th, 2023

Horrible experience repeatedly! Everyone has bad days, labor shortages, etc.. I get it. However, today was the final straw. I was trying to get a document notarized and was patiently waiting. The person notarizing took someone else ahead of me that had just walked in. I figured it was a mistake and she didnt know I had been waiting. When the client left, I stood up and walked towards her. She got extremely rude as if I was out of line by trying to get her attention. I was simply trying not to be skipped again or wait longer since I was on my lunch break with limited time, and had just been skipped after patiently waiting. She was so rude and nasty I left without getting my document notarized. I called later to speak with the branch manager, and whomever answered the call would not tell me if she was the manager, just I am in financial services. She was even more rude than the first woman, so I hung up without even going any further. No wonder BOA have closed so many branches in the USA. This probably should have been the first one! I will happily pay the $5 or $10 to have the UPS store or any other entity notarize my documents before I ever step back in that bank, and I will close my account. Thank you Bank of America, Wilmington Nc for repeatedly devaluing me and others I know as customers.
Dec 10th, 2023

Dec 9th, 2023

Employees are friendly and helpful and very knowledgeable
Dec 7th, 2023

I am sick and tired of constantly having to change my password wvwrtsingle month there is something wrong with your system I'm changing babks Lntly having to change my password cause you don't rexifniW ir Icause you sinr
Oct 24th, 2023