National Seating & Mobility

My daughter's wheel chair is awesome and the delivery went perfectly! The ordering process was very easy. We highly recommend National Seating & Mobility.
Mar 26th, 2024

Rich at NSM was fantastic to work with. He was approachable, responsive, and really listened to the unique needs of our daughter. High recommend him!
Mar 21st, 2024

Feb 15th, 2024

There's no way to leave zero stars. This company is the slowest durable medical equipment company I've ever used. Very poor customer service and difficult to get a straight answer to order questions.
Dec 5th, 2023

I'm not one to leave reviews typically, but I'm at my wit's end and don't know how else to get attention from this company. It's May 2023 and we've been trying to get a disability stroller since November 2022. A representative came to our house and did a stroller fitting, but did not reply to our emails or voicemails to check on the order status all through December. We were really needing to get this stroller in 2022 since we had met our maximum out-of-pocket for our insurance. I called our insurance company on Dec 21 and was told that the order had not come in yet. I believe the hold up was a misplaced fax at our pediatrician, but there's no excuse for him not replying to emails or voicemails. In February, our insurance denied the stroller. Someone from this company called me and told me she thought we could change the request to a stroller that was closer to a wheelchair and it would be covered by our insurance (although not fully because a new year had started.) It's now been three months since then and I haven't had any replies to my many emails or voicemails with this company. Meanwhile, my son is too big and strong for our regular stroller, but unable to be in public places without one for safety reasons. He has turned his stroller over with himself strapped into it many times, resulting in minor injuries, embarassment, and assumed negligence on our part in public places. Yesterday was the last straw for us...he flipped his stroller over in the hospital waiting room and everyone panicked. I would love to order from a different company but this is the only one in-network with our insurance that has special needs strollers. I'm so desperate and will be filing a complaint with the Better Business Bureau. I've heard similar stories from so many special needs parents in our area.
May 23rd, 2023