Orthopedic Service Co-Raleigh

my 91 year old mother moved into our home last Friday - we purchased an Acorn stair lift and it has not worked properly since we had it installed 1 week ago. I call customer service only to be told that I am 12th in line, then when it gets down to the 4th person in line, it either hangs up on me or asks me to leave a voice mail. The tech came by today, told me it was fixed, said he just had to tweak a wire. it worked fine when he was here and then the minute we needed it to bring my mom downstairs it doesn't work again. Same error codes. Terribly dangerous for my mom.
Oct 22nd, 2023

Grateful for Mike Buchannan, and two tech Arron & Andy for a Stellar job they did for me. coming home from hospital, and a competitor saying i needed to buy a new stair lift part not available any longer, when they had the circuit board in stock, Mike to the rescue Ordered part needed and had it in a few days, The Honesty, Integrity, compassion, shown to me in my time of need saving me thousands of dollars. need to Shares tis far & wide. I was truly blessed finding them.
Nov 5th, 2020

Get Everything In Writing!! Orthopedic Services was hired to do a roll in shower modification in our master bath via Innovations Waiver program. After initially talking to them everything seemed fine. I told them I had a few requests and they agreed those requests were reasonable. After they started the demo they didn't want to honor our agreement and my initial request. They were argumentative, they didn't want to answer Any questions. They actually told me "you'll see what it looks like when we're finished". After two weeks on the job, I fired them for substandard work. The floor tile they layed was incorrect. The framing they did for a new wall was out of plumb and not square. Their plumber left the new plumbing line open and raw sewage was running out underneath the house. They just wanted to turn a quick buck and leave asap and their work reflected that.
Oct 26th, 2022

Apr 16th, 2020

Feb 17th, 2020