Truist

LaRhonda Davis _{on Google}

Feb 28th, 2024

This location is the worst especially Christina Vargas. She gives me an attitude every time I come in or am in the drive thru. Ive never met someone who lacks in customer service and never is friendly or greets you with a smile. I cringe every time shes around. Also, this location recently changed their rules and she was very rude when explaining it.

Shawn Dina _{on Google}

Feb 24th, 2024

Used this bank when it was BB&T and the reps were professional. Called the bank to confirm information which was given to my daughter and the Bank Representative Christine hung up the phone on me. When l called back 8 times no one would answer the phone. I called the branch on South Miami Blvd and Alex was very professional and helpful. He provided me the named and number to the Area Leader. I finally got a callback back from Yoraima Isaiah who was able to explained the policy and not hang up on me. I await her follow up. However, their service reps need training on phone manners. Simply Rude and will not answer the phone if you try calling back. I called back 8 times and no one at the branch would answer the phone.

Hannah Estes _{on Google}

Dec 2nd, 2023

They were quick and solved my issue but it seemed like the manger was irritated with my questions and situation. That part of my interaction felt pointless and frustrating so I will likely go to other branches in the future. But they did the job just fine so judge as you will.

Frank Duggs _{on Google}

Jul 22nd, 2023

This place is a dump. The service is horrible, mind dumbing slow, and the Hispanic female manager just stares at the customers and doesnt help. You can see why they have an average of 2/3 stars. Horrible management. Be prepared to for a bad and time consuming experience you unfortunately decide to use this bank.

DARNELL Gordon _{on Google}

Jul 16th, 2023

I will never go there again...I experienced the highest level of RACISIM I've EVER encountered. 35 minutes, 9 total check scans,called company to verify the check, and then a manager approval. The teller (Ram) said the checks (2) were over his limit ($2,700.00) I was the first person to enter the building @ 9am...tried calling corporate, told them what happened and was put on hold for 30 minutes. BLACKS BEWARE OF THIS BANK!!!