Buddies!

Been going here a number of years but no more. Dropped off my 2 dogs for daycare, baths and to see if nails needed trimming or not. I received a message saying "We just wanted to let you know that one of our staff members cut one of Buddy's nails a little too short and accidentally got him. We applied qwik-stop in it and he is acting normal. We wanted to inform you in case it knocks loose at home." I also had pre-paid for daycare but they say that expires in 90 days. That seems a bit too quick to me. Why not a year, money doesn't depreciate that quickly? Now not only has a part of my dog cut off that shouldn't have been, now they keep the prepaid money and still billed to pick up the dogs anyway. It was suggested that they could put in the system that my dogs nails could only be cut by an actual groomer from now on because they had more expererience doing it. My question is, if they all knew they weren't expererienced at it, why weren't the dogs put with an expererienced person to begin so this would have a lower chance of happening? Or why weren't they better trained before being allowed to cut nails? I talked to staff and management and was not satisfied with the response. I will choose other options for dog care going forward. Good bye from a previously happy customer.
Jun 29th, 2023

I had a family emergency and needed to find boarding ASAP. The crew here worked hard and diligent in order to get my puppy in with no issues. My 6 month old puppy had a blast. I loved seeing the photos of my baby during this difficult time and when I went to pick her up she wanted to stay. I highly recommend Buddies for boarding, daycare, and grooming needs.
May 24th, 2023

My dogs love it there! Front desk is very friendly
May 21st, 2023

Picked up my dog from getting a bath and she was still wet. I asked the person up front about it and he said, " the groomer already left for the day." My dog needs to be dried before I pick her up. They did a great job on our other dog but for some reason not so much for our other dog.
Apr 7th, 2023

Mar 20th, 2023