Animal House Jacksonville

I recently took my dog Matilda for a grooming session and I was extremely pleased with the service. We have been going to Animal house for almost 4 years now!! The staff was friendly and welcoming, and they took great care of my pup. The grooming itself was done professionally and my dog came out looking clean and happy. I also appreciated the reasonable pricing for the service. Overall, I would highly recommend Nicole to anyone looking for a reliable and quality dog grooming service.
Apr 10th, 2024

I won't bring my 2 year old Bull Mastiff/Lab baby, Addie, to ANYONE ELSE, both for grooming and boarding. We adopted her at 7 months old from the shelter, and she had been horrifically abused by both humans and other dogs. As a result, she has severe chronic anxiety issues with strangers, new people- particularly men, and is fear aggressive towards other dogs (barking and snarling, saying "Stay away from me!" She requires medication on a daily basis to help with her issues, the poor baby. I've boarded Addie twice at Animal House, and although it was traumatic for her only because of her fear and anxiety, and fearing that we were abandoning her, the staff were ABSOLUTELY AMAZING- they went above and beyond to accommodate every one of her specific and special needs, including taking her out without other dogs around, spending time playing with her in her private suite, and giving her plenty of love, reassurance, and comfort- not just the day staff, but the night staff, as well! I was so incredibly impressed and grateful, knowing my baby girl was in good hands!! Although I won't board her unless I have absolutely no options, I also only take her to Animal House for her grooming needs. Her Vet and their staff are terrific, but she's so terrified of getting her nails taken care of (not just because of her anxiety, but because she has severe nerve sensitivity in her paws, so it's very painful for her ) that 4 people trying to hold her down and cut her nails was literally impossible. Her Vet prescribed her 2 medications that she has to take the night before getting them done, and again an hour before her appointment. All of the grooming staff, but especially the manager, Nicole, and her daughter Chantele, are always absolutely AMAZING, caring, understanding and so very accommodating every time I bring her to get her nails filed down, which is much better than clipping. They'll bring her in the side door to limit her being in close proximity to other dogs being groomed or that are coming in and out of the site. I usually have my son or a friend go with me, as I'm permanently disabled, and can't help to get her sedated 95lb butt up on the table. Just this past Thursday, I had to take her by myself, so I was really nervous. Not only did Addie behave perfectly- she didn't bark or react to any of the other dogs or people in both the front and back in the grooming area, she didn't pull me at all towards the door, afraid and wanting to leave, for the very first time!! Nicole literally picked Addie up by herself and easily got her onto the table- she's Wonder Woman! She was so incredibly helpful, soothing, professional and QUICK, as I sat beside Addie and helped hold her so she couldn't jump off the table...we were in and out of there in literally 8 MINUTES. You just cannot find ANYWHERE ELSE besides Animal House that can or does provide even CLOSE to this level of personalized, attentive, genuine, loving and consistently professional care for your fur babies, and their pricing is great, too!! I HIGHLY RECOMMEND ANIMAL HOUSE 11/10 up!!
Apr 7th, 2024

Apr 4th, 2024

Thank you Nicole for always taking care of my Australian Shepherd, Moose. Nicole is extremely knowledgeable with dogs that have skin disorders and she uses products that are nourishing for their skin . He looks fantastic! Every time I pick him up he is trimmed exactly how I have asked. His toenails are trimmed back and never sore. His coat is radiant! Thank you Nicole for taking care of my little buddy,,, well worth the money.
Apr 4th, 2024

The front check-in area is clean and smells fine, however, the second that we walked into the area where the animals are kept it smelled putrid. There smell is truly overwhelming. Also there were piles of feces in the play areas that we were shown. When we asked how staff prevents other pets from coming in contact with it we were told its immediately picked up after an animal eliminates, but we observed piles of it. The check in staff were friendly. However, when I called to obtain a status update on how my pet was doing the response was very general, although I was placed on an extended hold for the staff to check-in with the attendees. I just wanted to know if my dog was ok while we were away, especially since his stay with Animal House was the first time hed ever been away from us. Moreover, the report card system is worthless, honestly. I reviewed it and did not get an accurate overview about how my dogs stay was, unfortunately.
Mar 31st, 2024