Microtel Inn & Suites by Wyndham Greenville/University Med

Thank you for sharing your feedback regarding your recent stay at our hotel. We are deeply disappointed to learn that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you encountered during your time with us.Your comments regarding the size of our rooms, the level of service provided by our staff, and the comfort of our beds are concerning to us, as we strive to provide our guests with comfortable accommodations and exceptional service at all times. Please know that your feedback has been shared with our management team, and we will be taking immediate steps to address the issues you have raised to ensure that they are not repeated in the future.Regarding the fridge shelf issue, we apologize for any inconvenience this may have caused. We will investigate this matter further and take corrective action to ensure that all amenities in our rooms are in proper working order for the comfort and convenience of our guests.We are truly sorry that we fell short of meeting your expectations during your stay, and we understand your decision not to book with us again. We hope that you will reconsider and give us another opportunity to provide you with the quality accommodations and service that you deserve.Thank you for bringing these matters to our attention, and we appreciate your understanding.

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had the best stay ever at our hotel and that Amy at the front desk made such a positive impression on you.We are incredibly proud of our team, and it brings us great joy to hear that Amy's exceptional hospitality made you feel welcomed and valued during your stay. We will be sure to pass along your kind words to her and the rest of our staff, as it serves as motivation to continue providing outstanding service to all our guests.We are delighted that you plan to return to our hotel and that you found our staff to be amazing. Providing exceptional service and making our guests feel like family is at the heart of what we do, and we are grateful for the opportunity to have made a positive impact on your stay.Regarding breakfast, we appreciate your feedback and will continue to strive to improve the quality and variety of our offerings to ensure a satisfying dining experience for all our guests.Thank you once again for choosing to stay with us, and we look forward to welcoming you back on your next visit. If there is anything we can do to make your future stays even more enjoyable, please do not hesitate to let us know.

Dear Niki,Thank you for giving a 5-star rating and a strong recommendation to our Microtel Inn & Suites by Wyndham hotel in Greenville, NC here on Google! It was our honor to be able to welcome you here and we're excited to know that you were completely pleased with your visit to our property. Our team members are happy to hear that you found our hospitality to be genuine and we loved reading in your feedback that you felt your experience at our hotel was a great one. I am certain that your comments will encourage other users of this site to make their reservations here, as well. We appreciate your kind remarks and are looking forward to continuing to serve you whenever you're in this part of North Carolina. I hope we'll have the chance to have you back soon for another superb lodging experience.Regards,Mitesh PatelGeneral Manager

We sincerely apologize for the numerous issues you encountered during your recent stay with us. Your experience is deeply concerning to us, and we regret that we fell short of meeting your expectations.We apologize for any inconvenience or frustration caused by the booking process. Our aim is to provide a seamless and efficient reservation experience for our guests, and we regret any miscommunication or inconvenience you experienced during this process.Regarding the room discrepancy and cleanliness issues you encountered upon arrival, we extend our sincerest apologies. This is not reflective of the high standards we strive to maintain, and we are deeply disappointed that you did not receive the room type you booked and encountered cleanliness concerns. Please rest assured that we will be addressing these issues with our team to prevent such occurrences in the future.Furthermore, the maintenance and comfort issues you described are unacceptable, and we apologize for the inconvenience and discomfort they caused during your stay. We will be conducting a thorough inspection of the room to address and rectify these issues immediately.Your feedback regarding the breakfast offerings and amenities is also duly noted, and we will review and improve our offerings to better meet the needs and expectations of our guests.We understand your decision not to return, but we sincerely hope that you will reconsider and give us another opportunity to provide you with the exceptional experience that we strive to deliver to all our guests. Your satisfaction is our top priority, and we are committed to making the necessary improvements to regain your trust.Once again, we apologize for the shortcomings you experienced during your stay, and we thank you for bringing them to our attention.