Jos A. Bank

My husband bought a suit for an April wedding here in January and was helped by a very helpful man. We were told that we could bring it back to have it pressed before the wedding and that they would only need a couple of days to have it ready. I took the suit back to them on March 13 and was told by a different man that it would be ready on March 26. When we went to pick it up on March 26, it was not ready. The young man working there apologized and told us it would be ready within the hour. We drove to Charlotte for dinner and I called before returning and was told that the suit was ready. When we arrived around 45 minutes later, it was still not pressed. The young man told us that it would be done immediately. We waited for another 15-20 minutes and the man told us that it had been pressed. The next morning when my husband looked at the suit, it was more wrinkled than it was when we took it. We live an hour away so now we are taking it to the local cleaners to have it pressed. There is no excuse for such bad service. I will not be going to this store again.
Mar 27th, 2024

I asked to be measured for dress shirts, the salesman insisted I have a 15.5 collar. After paying $40 for a white dress shirt I now look like 145 lbs of sausage stuffed into a 140 lb wrapper (white cotton dress shirt). He knew what he was doing, I look and sound different than him! Clean up your franchise, I don't have expendable monies for luxury items...
Mar 5th, 2024

Feb 26th, 2024

Absolutely AMAZING service. I get all my custom suits made here
Feb 18th, 2024

Bought a full suit here for a daddy daughter dance and it was a great experience. A couple weeks ago I rented a suit from a different store. The one that says "you'll like the way you look" and their service was terrible. Jos A. Bank had better service and better prices. I ended up buying a full suit, getting the pants tailored for less than twice the price of renting at the other place.. and had a shirt ordered. Thanks guys!
Feb 17th, 2024