Massage Envy - Fayetteville

1st time here. Clean & professional atmosphere. The main receptionist helping me was clearly in training & the manager (?) appeared to be patient & helpful with the new hire. So often those with authority do not show these characteristics. My massage therapist Victoria was professional & personable, enough so that I signed up for 6 months. Ive received massages at the Renaissance & there is no difference in quality of services provided.
Apr 11th, 2024

Im not going to vent, Im not going to rant. Do not go to this establishment. The knots in your muscles are a sweet price to pay for having never experienced visiting Massage Envy. Youve been warned.
Jan 29th, 2024

This place sucks if I could give this place zero stars I would. They talk you into getting a membership $75 for a massage once a month. The problem is they never have any appointments and for some reason every time I finally do get an appointment booked, it gets cancelled last minute. For the most part I always let it go but this most recent appointment I was looking forward to. Im a new mom and its hard for me to get time away from the baby for self care. I knew this particular day that I was going to be free so I decided to book this appointment way in advance. I kid you not the same day of my appointment just a couple of hour before they call me and cancel my appointment. I was so hurt because I really needed this time for my mental health and there was nothing they could do to make up for it. Ive had my membership for 5 months and only been able to use 1 massage because they have either been cancelled or no appointments available. Also Im never able to speak to a manager. This place is not worth the membership.
Mar 17th, 2024

The place looks pristine in the outside, the rooms dont. The feeling of being in an outdated place. They take you to the relaxing room- which is dark on purpose, but theres nothing you can do in the dark, so waiting there for 20 is lame. When the practitioner arrived, they took me to the room and started working. The technic was overall good. Cant tell who they were. The bed was warm, but there are no signs of how often they change the sheets or pillows, which looked suspicious to me. And since you can choose your level of clothing, who knows what happened before?! The practitioner was so in a hurry to dispatch me that I was never offered the so important for staying hydrated water after the therapy. I have never been to this place before, or company. Im glad no one offered me the membership. Another thing Im glad about: not applying any enhancements to my treatment. Nothing is truly wrong, but it isnt the best place to go either.
Feb 28th, 2024

PROS My husband booked a facial and a massage for me VDay and it was so well needed. When I walked in, I was greeted by Jenna. She was so sweet and very helpful. Facial- My facial was done by Nichole and I very much enjoyed her. She was very informative when answering my questions. My skin was glowing when I walked out that room. Massage- I LOVE LOVE LOVE Lacentia!!!! She was amazing. She found all the stress knot and got rid of them just like that but yet was so gentle. Lacentia knows what she is doing and highly recommend her. I wish I could put her in my pocket and take her everywhere with me. CONS The front desk manager was rude and unprofessional. I received a phone call from my grandma during my facial so I decided to call her back after my facial. While I was waiting for my massage I called my grandma. Ms. Terry brings a client back to the "waiting lounge" and tells me I am not allowed to be on the phone because of previous complaints but if I'd like I can go to main lobby, which is out front. I tell my grandma " Hey I can't be on the phone" and tell Terry that it is ok I will just call her later. I get my masssage, which again was amazing, BIG SHOUT OUT TO LACENTIA. I go to the front to checkout ( I had already paid but Jenna wanted to tell me about the membership program.) We sit down and she's going through the froms and explaining everything to me. We then walk up to the counter so Jenna can finish signing me up for the program. We get to laughing about an old military ID (nothing serious). Ms. Terry turns to us and says can you keep it down I am with a customer. We were all talking the same. No one was being loud, I mean we are in a massage parlor, we have more sense than that. So at this point I am whispering to Jenna. I finally finish my signing up and this manager turns to HER customer and says " I'm sorry Ms. dontknowhername, next time you come in it'll be quieter. So I walked out because I just had my stress knots worked out and she was working them back in. I went back after a few minutes to get a manager name and a phone number. Jenna informed me that Ashley was the manager and I would have to call her. I am literally WHISPERING and asking Jenna for a higher up manager name and phone. I was talking low because one , Ms. Terry still a had the customer ( who not one time complained about noise or not being able to hear) and two I had no intentions of having a conversation anymore, I simply wanted a name and number so I could cancel my membership I JUST SIGNED UP FOR!! While Jenna was giving me Ashley's name , Terry from where she was at was trying to tell Jenna that she was wrong and that was not her (terry) last name. Well Jenna was not giving me Terry last name, she was giving me the first initial of Ashley last name because she did not how to spell it. I respectfully told Terry " I am not talking to you or about you so please just deal with the customer in front of you and I will get the information I need from Jenna. She then told another employee to give me Ashley number because I had a right to complain. All I wanted to do was call and get my account canceled. I mean her customer had to ask her to finish with her first before engaging with me, which I had no intentions of talking to this woman after the comment she made and just her demeanor with her employees was terrible. She seemed pretty nice to her other customers but i don't know maybe she didn't like my shirt or something. GREAT facility! AMAZING services by the techs!!! POOR customer service from management tho! Can we get Lacentia to the Ramsey location like ummm i dont know, maybe once a month for me!!! I will be going back to see her tho but I will be definitely be calling to make sure Terry lady is NOT there when I go. This is NOT a bad company just a terrible location. That lady really gives me anxiety lol. There is a Ramsey location that many people seem to like better for the same reason as I so maybe I will give them a try. Jenna and tabitha are definitely the MVP for getting me to stay!!
Feb 19th, 2024