Renaissance Day Spa and Alternative Wellness

I've been coming here, bringing family, & referring friends for 10 years.....but sadly today will be my last time doing business with Renaissance Day Spa and Alternative Wellness. In all the years I've brought friends & family to get serviced, I was able to accompany them up until they got their massage. Well today I brought my boyfriend (1st time) and I was escorted up with him as I usually have been....but then another young girl comes up tries to get me to purchase services and instead of giving me a chance to speak to my boyfriend because he was changing about additional services being added (because we had other things planned) she then tells me that since I'm not getting a service that I can't sit with him. No escorting me & or showing me to a waiting area or nothing! I make sure he's good & as I'm coming down the stairs....to my surprise, what do I hear? Me being the topic of discussion because I didn't give a definite answer to getting a add on service. So I had to sit in my car & wait on my boyfriend to get serviced. Had I knew we could leave & go somewhere else & get serviced, I would have left & not spent my hard earned money here today. Her approach was what really made me feel some way...not to mention she was loudly talking about me in the reception area as I came down the stairs. When I booked my boyfriends massage....I told them that I would possibly get a pedicure if they had an opening the day of. But for me to spend my hard earned money in a establishment that handles me this way.....ABSOLUTELY NOT! I've been in this industry of customer service for over 17 years & the one young lady today was very unprofessional today. I understand that the goal is ultimately to try & upsale services & products, but there is a decent & orderly way to do that. Then furthermore, if someone is treating someone or doing it as a gift, you check to see a budget before trying to add extra things....its another thing to upsale to an individual that made their own appointment. I just feel like overall now it's about the dollar & I don't like that. Had it not been for me, he wouldn't have even known about this place & the same goes for my family & friend that were patronizing the business. But on another note, he did enjoy his massage & the therapist was tipped! *****On another note......I will update & say that I was contacted by the owner (4/5/2024). I truly appreciate & respect the fact that I was contacted/followed up on regarding my experience. As with any job, you can train your workers your expectation of excellent customer service, but its on them to execute it.
Apr 5th, 2024

I had my spa day at the Skateway location yesterday. The staff was very friendly and it a very relaxing experience. First I changed into this black robe which very comfortable and soft. Then Tiana did pedicure. She did amazing job. It was nice to finally communicate with someone that can understand me. Ne t Amanda did my facial. She was super friendly and looked a my skin and made the decision to do a jelly facial after asking me if I was okay with it. I absolutely loved it. Then I had Shannon do my massage. It felt wonderful I had some knots that needed to come out in my shoulder area and she got them out. Vastly I did the salt water float. You just lay and relax in the water. I was given a pillow for the water to rest your head on plus this wax to put inside your ears to keep the salt water from going inside This was so relaxing. I have never experienced this before. In between each service there is this room you can either lay down or sit in a chair and each staff member would come get you when they were ready. I would highly recommend this spa to someone. The interior is absolutely beautiful.
Mar 31st, 2024

Mar 29th, 2024

Had such a wonderful relaxing spa day. Sue was my masseuse and she did an amazing job. Huge shout out to Chelsea for helping me with the cryofreeze chamber. She was such a sweetheart explaining everything and taking wonderful care of me. Thank you ladies for making my day wonderful
Mar 22nd, 2024

Great staff and great massage
Mar 19th, 2024