Hertz Car Rental - Fayetteville, Nc -fayetteville Regional Ap

I've dealt with Hertz for years at various locations around the US and Europe, and I appreciate their service. The Fayetteville Airport location is okay, but very difficult to contact by phone during business hours. That makes it very frustrating when my travel plans change, which happens occasionally. At least have the answering service activated.
Dec 13th, 2023

Stay away from this location, the people in the counter are extremely rude and unprofessional. Online customer service sent me to this location to exchange my rental because it had 1% oil life and I was driving to Florida. However this location said they are Hertz franchise and will not honor the corporate exchanges. Great job Hertz/ Thrifty for not taking care of the customers and giving them cars that have only 5% oil life left on them.
Dec 12th, 2023

I arrived at almost midnight late Sunday night and my reservation wasnt honored as they had no cars. The next day I was told to come back at 4:30pm and they guaranteed me a car; arrived and no car available. After some time two cars finally come available for my coworker and I. I asked numerous time since Sunday night for a supervisor to call me and today is Saturday morning and no call. Ive called several times no answer. This morning I return the car with no agent present and the drop off box taped shut with no further instructions or where to leave the key. (My flight was 0630am) It also wasnt told to me where at the time of rental. This Hertz is horrible. Update: management still never called me back 11/2/23
Oct 29th, 2023

I made a reservation then I called after 24 hrs to make sure of my reservation they told me we couldn't guarantee the vehicle I want because they told me because I was making it on the day of but I told them I made the reservation a couple of days ago then they charge me $100 for cancelation never again and I'm a gold customer they need to make sure they needed a 0 ratings
Oct 7th, 2023

Sep 25th, 2023