PNC Bank
-
11861 Us 70 Business Hwy W
Clayton, North Carolina 27520 - (919) 550-2260
- Website
Hours
Chamber Rating
-
Cao Vu
They are very fast and efficient. The three ladies at the counter are the best
Apr 10th, 2024 -
Amy Miller
The ATM seems to be down more often than not recently. I tend to use it to make deposits and its an inconvenience when it is down as the next closest pnc atm with deposit is the sheetz on 70 in garner.
Jul 15th, 2023 -
Amy Miller
The ATM seems to be down more often than not recently. I tend to use it to make deposits and its an inconvenience when it is down as the next closest pnc atm with deposit is the sheetz on 70 in garner.
Jul 12th, 2023 -
Rod W
Teller Rep Yassmen did a amazing job assisting me in a very difficult Fraud situation. She was very knowledgeable, extremely courteous and friendly, as well as outstanding customer service, and efficiency. I explain to her I went to your location in Brier Creek, NC. While I was at that location there were no customers. I waited five minutes to be assisted. Once I was seen the teller at that location called the 800 number and stated we BOTH had to wait an hour before either one of us can be assisted. The teller was very friendly. The teller stated I dont mind calling back and waiting if you liked to wait with me. So I politely declined and searched another location. So the Clayton branch was the next best option due to my location at the time in Raleigh. So I arrived at the Clayton branch location and met Yessmen. She used a different type of teller technique, allowing us not to be on hold for over an hour and not have to call the customers service hotline. I was in and out of the Clayton branch within 12mins, while time was wasted at the brier creek branch over 10mins with no customers.Yassmen closed the fraud account. Opened my new account and printed out a debit card at that location. I left out a very important part. Clayton branch was very busy and still got me out faster than a location with no customers. The Briar Creek location did not have any customers and cannot print out debit cards same day they have to order them. They are considered a nontraditional bank. Make sure if you need a debit card, the same day find a traditional branch. This matter may need to be investigated to see about quality assurance of tellers software training, sense of urgency with customers and the expectation. I dont know if Miss Yassmen is a part of the management leader ship team but I highly recommend her as well as I highly recommend the Clayton branch. However, I do reside in Raleigh and it is a 42 minute drive one way to that location I would like to say the Clayton branch, and Miss Yassmen did not disappoint. I would like to point out that maybe there are new tellers at the Brian Creek location which is understandable I just expect friendly customer service, as well as speed and accuracy. The process was just very very slow at the Briar Creek location but they took a change in the near future with ongoing training, practice, as well as role-playing, I hope you receive this review and its entirety as a positive and not a negative. Its an opportunity for improvement and most importantly you are aware.
Nov 4th, 2023 -
Rod W
Teller Rep Yassmen did a amazing job assisting me in a very difficult Fraud situation. She was very knowledgeable, extremely courteous and friendly, as well as outstanding customer service, and efficiency. I explain to her I went to your location in Brier Creek, NC. While I was at that location there were no customers. I waited five minutes to be assisted. Once I was seen the teller at that location called the 800 number and stated we BOTH had to wait an hour before either one of us can be assisted. The teller was very friendly. The teller stated I dont mind calling back and waiting if you liked to wait with me. So I politely declined and searched another location. So the Clayton branch was the next best option due to my location at the time in Raleigh. So I arrived at the Clayton branch location and met Yessmen. She used a different type of teller technique, allowing us not to be on hold for over an hour and not have to call the customers service hotline. I was in and out of the Clayton branch within 12mins, while time was wasted at the brier creek branch over 10mins with no customers.Yassmen closed the fraud account. Opened my new account and printed out a debit card at that location. I left out a very important part. Clayton branch was very busy and still got me out faster than a location with no customers. The Briar Creek location did not have any customers and cannot print out debit cards same day they have to order them. They are considered a nontraditional bank. Make sure if you need a debit card, the same day find a traditional branch. This matter may need to be investigated to see about quality assurance of tellers software training, sense of urgency with customers and the expectation. I dont know if Miss Yassmen is a part of the management leader ship team but I highly recommend her as well as I highly recommend the Clayton branch. However, I do reside in Raleigh and it is a 42 minute drive one way to that location I would like to say the Clayton branch, and Miss Yassmen did not disappoint. I would like to point out that maybe there are new tellers at the Brian Creek location which is understandable I just expect friendly customer service, as well as speed and accuracy. The process was just very very slow at the Briar Creek location but they took a change in the near future with ongoing training, practice, as well as role-playing, I hope you receive this review and its entirety as a positive and not a negative. Its an opportunity for improvement and most importantly you are aware.
Oct 12th, 2023
Products
- Checking
- Savings
- Online Banking
- Bill Pay
- Credit Cards
- Auto Loans
- Home Equity
- Mortgage
- Investments
Services
- Instant Debit Card Availability
- Change Orders
- ATM Available
- Notary Services - please call the branch to schedule an appointment
- Medallion Services - please call the branch to schedule an appointment
- Cashier’s Check
- Safe Deposit Box
- Wire Transfers
- Handicapped Access
- Cash Non-Customer Checks
- Loans Specialist
Brands
- Virtual Wallet
- Checkready
- Home HQ
- Cash Flow Insights
- Wealth Insights
- S is for Savings
- Grow up Great
- Low Cash Mode
- Zelle
Questions & Answers
Q What is the phone number for PNC Bank?
A The phone number for PNC Bank is: (919) 550-2260.
Q Where is PNC Bank located?
A PNC Bank is located at 11861 Us 70 Business Hwy W, Clayton, North Carolina 27520
Q What is the internet address for PNC Bank?
A The website (URL) for PNC Bank is: https://apps.pnc.com/locator/location-details/north-carolina/clayton/27520/00854040/clayton-crossings?lnksrc=branch-listing
Q How big is PNC Bank?
A PNC Bank employs approximately 20+ people.
Q What days are PNC Bank open?
A PNC Bank is open:
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Q How is PNC Bank rated?
A PNC Bank has a 3.9 Star Rating from 22 reviewers.
Hours
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Ratings and Reviews
PNC Bank
Overall Rating
Overall Rating
( 22 Reviews )Cao Vu on Google
They are very fast and efficient. The three ladies at the counter are the best
Amy Miller on Google
The ATM seems to be down more often than not recently. I tend to use it to make deposits and its an inconvenience when it is down as the next closest pnc atm with deposit is the sheetz on 70 in garner.
Amy Miller on Google
The ATM seems to be down more often than not recently. I tend to use it to make deposits and its an inconvenience when it is down as the next closest pnc atm with deposit is the sheetz on 70 in garner.
Rod W on Google
Teller Rep Yassmen did a amazing job assisting me in a very difficult Fraud situation. She was very knowledgeable, extremely courteous and friendly, as well as outstanding customer service, and efficiency. I explain to her I went to your location in Brier Creek, NC. While I was at that location there were no customers. I waited five minutes to be assisted. Once I was seen the teller at that location called the 800 number and stated we BOTH had to wait an hour before either one of us can be assisted. The teller was very friendly. The teller stated I dont mind calling back and waiting if you liked to wait with me. So I politely declined and searched another location. So the Clayton branch was the next best option due to my location at the time in Raleigh. So I arrived at the Clayton branch location and met Yessmen. She used a different type of teller technique, allowing us not to be on hold for over an hour and not have to call the customers service hotline. I was in and out of the Clayton branch within 12mins, while time was wasted at the brier creek branch over 10mins with no customers.Yassmen closed the fraud account. Opened my new account and printed out a debit card at that location. I left out a very important part. Clayton branch was very busy and still got me out faster than a location with no customers. The Briar Creek location did not have any customers and cannot print out debit cards same day they have to order them. They are considered a nontraditional bank. Make sure if you need a debit card, the same day find a traditional branch. This matter may need to be investigated to see about quality assurance of tellers software training, sense of urgency with customers and the expectation. I dont know if Miss Yassmen is a part of the management leader ship team but I highly recommend her as well as I highly recommend the Clayton branch. However, I do reside in Raleigh and it is a 42 minute drive one way to that location I would like to say the Clayton branch, and Miss Yassmen did not disappoint. I would like to point out that maybe there are new tellers at the Brian Creek location which is understandable I just expect friendly customer service, as well as speed and accuracy. The process was just very very slow at the Briar Creek location but they took a change in the near future with ongoing training, practice, as well as role-playing, I hope you receive this review and its entirety as a positive and not a negative. Its an opportunity for improvement and most importantly you are aware.
Rod W on Google
Teller Rep Yassmen did a amazing job assisting me in a very difficult Fraud situation. She was very knowledgeable, extremely courteous and friendly, as well as outstanding customer service, and efficiency. I explain to her I went to your location in Brier Creek, NC. While I was at that location there were no customers. I waited five minutes to be assisted. Once I was seen the teller at that location called the 800 number and stated we BOTH had to wait an hour before either one of us can be assisted. The teller was very friendly. The teller stated I dont mind calling back and waiting if you liked to wait with me. So I politely declined and searched another location. So the Clayton branch was the next best option due to my location at the time in Raleigh. So I arrived at the Clayton branch location and met Yessmen. She used a different type of teller technique, allowing us not to be on hold for over an hour and not have to call the customers service hotline. I was in and out of the Clayton branch within 12mins, while time was wasted at the brier creek branch over 10mins with no customers.Yassmen closed the fraud account. Opened my new account and printed out a debit card at that location. I left out a very important part. Clayton branch was very busy and still got me out faster than a location with no customers. The Briar Creek location did not have any customers and cannot print out debit cards same day they have to order them. They are considered a nontraditional bank. Make sure if you need a debit card, the same day find a traditional branch. This matter may need to be investigated to see about quality assurance of tellers software training, sense of urgency with customers and the expectation. I dont know if Miss Yassmen is a part of the management leader ship team but I highly recommend her as well as I highly recommend the Clayton branch. However, I do reside in Raleigh and it is a 42 minute drive one way to that location I would like to say the Clayton branch, and Miss Yassmen did not disappoint. I would like to point out that maybe there are new tellers at the Brian Creek location which is understandable I just expect friendly customer service, as well as speed and accuracy. The process was just very very slow at the Briar Creek location but they took a change in the near future with ongoing training, practice, as well as role-playing, I hope you receive this review and its entirety as a positive and not a negative. Its an opportunity for improvement and most importantly you are aware.
Overall Rating
Overall Rating
( 22 Reviews )Write a Review
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