Firestone Complete Auto Care

Made online appointment for oil change, 4 new tires (confirmed in stock) and state inspection. Got an email confirmation all was good. Got a 2nd email stating I needed to call to confirm a few questions before arriving. I called Firestone and confirmed the size of my tires, if they are run flats or not, and all was good for my appointment in 2 days. I showed for my appt at 8am to drop off my BMW. He said they would get it done and call me to confirm any tire issues. I received a call at 2pm stating my oil change was complete, but we didnt get to your inspection due to our system being down (I understand that - no fault of their own). Also no tires for ya those were discontinued.. offered me another option that was $1100 more than what I originally had confirmed to receive. I was blown away at how I got a call at 2pm when I dropped off at an 8am appt for only oil to be changed or hell I hope it was. I dont recommend, but to each their own. Poor service. Discount tire got me taken care of same day.
Apr 5th, 2024

The staff is very nice, honest and respectful each customer that enter the business
Mar 31st, 2024

Scam Likely beware these dudes are the mechanics that they make movies about. They are not going to fix anything unless they can get $200 or more dont care what it is and if they cant it get theyll break something else to make sure they get it and if that doesnt work then they will let your car sit in the parking lot and then tell you they cant help you. I would also bring a gun or some pepper spray and have it in your hand not in your pocket book. And dont where anything revealing clothing wise also cover up.
Mar 28th, 2024

This place was great, fixed our issues with no problems, highly recommend
Mar 20th, 2024

Very bad customer service, the white guy with beard is very rode and sounds like ......
Mar 20th, 2024