Eastwood Homes

Mar 28th, 2024

Jan 15th, 2024

Sep 12th, 2023

Great builder to buy from with a lot of home upgrades!!!
Aug 3rd, 2023

I wanted to share what I wrote on their warranty review to show what a horrible experience it has been getting one thing fixed. It has been 8 months since the leak was identified and IT IS STILL NOT FIXED! I had a leak coming from the master bedroom that was identified in May 2022. I understand that the warranty specialist (Erik) has a lot of requests but it has taken extremely long for everything to get fixed, as it is still not finished and we are in January 2023. I also understand that it took a while to fully understand the issue, but fixing the issue after identifying it should not have taken 5 months. The project management of this work has been frustrating as it takes a long time to get workers scheduled. Sometimes when work is scheduled, I have not been notified and I am not able to let workers into the house. Workers are scheduled before they can actually do the work (example: getting painters scheduled before the drywall is complete). I am also surprised that specialists have not gone to the house after a contractor comes in to finish a piece of their work. This has made it so workers have to do multiple trips to get an area completed (example: drywall guy did not know that there was work to be done in the upstairs bathroom). I should not have to notify the specialist when the work in my house is complete. I've also noticed that the work has not been completed correctly in the first place, which leads to the same work having to be done twice and adds to the timeline. Contractors and their workers should be more informed about what work is being done at my house and I should not be the one telling workers/subcontractors what they are fixing at the house.
Mar 10th, 2023