Sherwin-Williams Paint Store

This store on East Blvd. and Sherwin Williams corporate is just horribly pitifully rediculously eyegauging awful. Their website ordering/computer system is a complete hot mess with orders getting shipped to the wrong stores and orders being filled incorrectly. When you ask the store to correct THEIR mistake they become combative and tell you that they don't make mistakes. If you try to ask Sherwin Williams corporate for assistance because the store isnt helping that's where things get even worse. The corporate no customer service agents just send you right back to the same store that was the problem to begin with. My experience with them shows that Sherwin Williams has no idea how to operate a business. At this point I am left to switch my business to Benjamin Moore stores for peace of mind and reliability. I will be filing a complaint with my credit card company since this is my only recourse. I would have preferred to have the issue resolved with Sherwin Williams directly but they can't even figure out how to do that correctly either. Run Far Away From Sherwin Williams and Save Yourself a Lot of Pain and Suffering!
Jan 18th, 2024

This is a great store we have come here for more than 5 years to gain inspiration through the paint chip wall. The team is great at advising around which paint type is best for your project at hand. There are sometimes even deals/discounts you can receive by email. And by setting up a SW profile, you can find paint color selection history should you ever need more paint. Another thing to note is that there are wallpaper swatch books at this store that you can check-out. (Only downside is it is getting harder to find wallpaper installers in Charlotte.)
Jul 24th, 2023

I enjoyed visiting your store. Bob was extremely helpful in my purchase of the paint color I chose. He offered to carry the gallon of paint to my vehicle. I appreciate his professionalism and excellent customer service.
Mar 7th, 2023

Wish I could rate this store a zero, I am a professional painter of over 10 years so i go to multiple Sherwin Williams every day and this one by far has the worst customer service. Employees (Donald) are rude and unhelpful. Had an attitude the minute I called for an order and even worse in person. Do yourself a favor and drive to another location. Not worth the headache
Dec 16th, 2022

Awesome product
Nov 4th, 2022