Charlotte, NC Grill Store

Update - After a day + of frustration I did receive an update on the whereabouts of the fireplace insert. A day after that a phone call from the manager. She offered a si ... more

Not enough communication about the delivery time. I was given a window of 11:30-2:30 but didnt show up until 3:15. Would have appreciated a heads up that they were runnin ... more

Worst experience ever. Never buy any restaurant equipment from here. First they will sell you open box items at full retail, then when you try to return it, they wont acc ... more

Exceptional service and relatable sales staff. Clean and inviting showroom. Very good experience.

I have shopped and shopped—this store beats the prices of All other stores. I have recently visited this particular store twice in the past week. I had the privilege of ... more

It is a nice environment but to be very honest all I care about is the vendor in the back " Backyard flavor " not only do they carry the best pellet grill on the planet b ... more

Does anyone know if this place is still in business? We had an outdoor kitchen installed by them about two years ago and have spent the last six months this trying to get ... more

Worst customer service I've ever experienced. They totally screwed up my orders and not one apology. I canceled $10,000 worth of appliances, they really didn't give a duc ... more