Colonial Inn & Creamery

Thank you for the wonderful honor in taking your valuable time to share with us.

I am writing to let you know how delighted we are to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. I will inform our guest service agent Family is her middle name Cristiana including all department about your choices on the survey with outstanding compliments. Staff has been with us a long time; we are honored they are with our AMAZING TEAM. It is an honor having the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.We can see from the survey choices you had a very memorable experience from visiting the World’s Most Famous City. Orlando, where Magic happens at Magic Kingdom. A conversation for a long time. History, attractions, food and yes! To top it off a wonderful stay with us.Again, let me thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

Thank you for choosing and allowing us to serve you.

I am responding to your correspondence on your stay with us concerning the ants in your room. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. Consequently, it's disappointing to learn that you had some challenges. Please accept my sincere apology. As you mentioned the pest in the room, we had an immediate inspection from our national pest company. We are pleased to share with the hopes you feel better “There is no bed bugs as you noted” (A report is available for view)I want you to know that the comments and suggestions we receive from our guests are taken seriously; your willingness to share your recent experience is genuinely appreciated. This is an unusual situation and again we humbly apologize.

We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. We will inform our guest service agents and department about your choices on the survey with outstanding compliments. I am sure they will ask me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.