Edward Joy Electric LLC

I had a (really) old bulb blow out on me last week. I took the bulb to Home Depot and they did not have a replacement. I found Edward Joy Electric by accident on my way home, decided to stop by, and was delighted to see that they had the exact bulb I needed in stock. The guys at the electric counter were professional and got what I needed quickly. I called again today for another rare bulb that blew out, and the customer service was pretty mediocre. I tried to explain that I would be okay with alternatives if they didn't have exactly what I needed as long as the bulb fit the socket, especially since a lot of old sockets seem to be retrofitted with LED these days. I was shut down immediately and it was clear that they hadn't even searched their system. So overall with my two experiences with Edward Joy in the past two days, I would say it's pretty meh. It's a small business which is great to support, and I appreciate their selection. I feel that their customer service over the phone could use some work, which is a shame since I would imagine it's one of their biggest advantages against big box stores like Home Depot and Lowe's. Maybe just stop by in person if you want to buy here.
Dec 20th, 2023

Rude customer service and not very helpful when asking them questions.
Nov 15th, 2023

My husband and I went looking for a ceiling fan for our new room. Bernice showed us many options . She was very knowledgeable and when I described what I wanted she took me right to it! During my time there people came in periodically and let me tell you, Bernice acknowledged everyone of them in the utmost friendliness way! This place is so fortunate to have an employee like her!
Nov 4th, 2023

I just stopped in to look around. What a great welcome. Beautiful showroom. Many unique fixtures. Ron was real helpful and friendly he represents the company well.Bernice is sweet. I will return and recommend them for sure.
Jun 21st, 2023

Worked with Billy and another very helpful man and woman to select lights for our entryway and kitchen. They were extremely knowledgeable, friendly, and helped us select matching fixtures. We had questions on a particular fixture that they didn't know the answer to but Billy said he would followup after the weekend with the manufacturer to get the details. He called me early afternoon with the answer to our questions. The quality of the lights are definetly superior to "the big box stores" or online stores. Much better materials and WAY easier to hang/install. The selection was huge and we struggled to decide among many competing options and found ourselves wanting to replace every light in the house. We will definetly be back in the future! I wish we had found them years ago.
Jul 21st, 2023