Dunkin'

Apr 8th, 2024

Complaint about Dunkin Good afternoon I am writing this email because I am very upset at what occurred on this day 04/06/2024 at a Dunkin location 2222 Forest ave Staten Island, NY, 10303. Around 3pm, my mother went into Dunkin to order coffee. The workers do not know customer service except a few and the manager on duty was very rude to my mother when she expressed that the worker did it wrong. She was specific on how she wanted her coffee and the workers there mixed two types of dairy instead of making a brand new one. They didnt give my mother a refund for her coffee cause she walked out so upset with the manager and workers. Someone either needs to get fired or talked to because this always happened when we go in there. Is it disorganized and disrespectful.
Apr 6th, 2024

Welcoming and colorful
Apr 2nd, 2024

Feb 29th, 2024

This dunkin is very unorganized. I walked in for a hot coffee that took over 10 minutes to make. The staff clearly isn't trained on efficiency. I walked in and was the only person in line while others walked in behind me some to order others mobile. All had to wait. Lady behind me got her mixed drinks before I got my single hot coffee. Not worth coming here.
Feb 23rd, 2024